I recently visited the Denver Milk Market with high expectations, attracted by the concept of a lively food hall offering a variety of culinary options. While the overall experience was enjoyable, I left feeling frustrated and disgruntled due to the hidden "CHP" fee imposed on patrons.
The Denver Milk Market is undoubtedly an exciting place, bustling with energy and a vibrant atmosphere. The selection of food stalls is impressive, offering a diverse range of cuisines that cater to different tastes and preferences. The quality of the food was generally good, and the variety ensured there was something for everyone.
However, my disappointment arose when I received my bill from Mano Pastaria and noticed a mysterious "CHP" fee, amounting to a staggering 22% of the total bill. This fee was not mentioned anywhere when I placed my order, nor was it indicated on any menu or pricing board within the market. Later to discover the acronym CHP stood for "Creating Happy People."
While I understand that establishments may incorporate service charges or additional fees to cover operational costs, the lack of transparency regarding the "CHP" fee felt misleading and left a sour taste in my mouth. It is essential for businesses to be upfront about their pricing structure, as hidden fees can erode trust and undermine the overall customer experience.
Moreover, I found this fee to be disproportionately high compared to the service provided. While the staff was generally friendly, the self-serve model doesn't justify such a steep charge. This unexpected fee significantly inflated the total cost of my meal and left me questioning the value I received for my money.
To maintain a positive reputation and foster customer loyalty, it is crucial to be transparent about pricing policies. Disclosing any additional fees upfront, prominently displaying them on menus or providing clear explanations to customers, would go a long way in ensuring a fair and satisfactory dining experience.
While the Denver Milk Market undoubtedly offers an exciting culinary experience in terms of variety and ambiance, the hidden fee left me feeling dissatisfied and skeptical about returning in the future. I hope that the management will address this issue and consider revising their pricing practices to maintain the trust and satisfaction of...
Read moreUnfortunately this is the culmination of our consumer-centric society. Milk Market is like so many other nascent ventures we see today: all flash and no substance. Overpriced food served in small portions and boutique goods that are sure to be seen for what they actually are once either the economy slows, or the novelty wears off. My girlfriend and I had a plan: start with the bao buns and work out way through the market trying as much as we could. The Bao buns: Basic braised meats (which are almost impossible to mess up) however they somehow managed to slip in a bun that was hard and stale. I didn’t know they sold “day olds”... anyone that’s ever had one before knows this is not the quality you’re looking for in a bao bun. Next was the hot chicken. They decided to close in the middle of the day and put up a sign that they’d reopen... at 2... during the lunch rush. We returned at 2 only to hear they would be closed for at least another 15 minutes. Not a promising business model and we didn’t bother returning. We then browsed the adjacent bakery and were excited to try some of their offerings only to stand there for several minuets with no employees in sight. Again, disappointed, disillusioned, and distraught we left. It was uncomfortably warm, stuffy and crowded in the space so we decided to walk around outside. We found ourselves at Lucky Pie, promptly ordered their fried cheese curds to-go and proceeded to walk the the museum of contemporary art. The cheese curds were delicious. Lightly battered, quality cheese and an excellent marinara sauce. (10/10) I also recommend the MCA. Great small museum with fantastic art. Now back to our story. We wandered back to Milk Market to give them one last chance to satisfy our dessert craving. We went to the crepe shop and my gf ordered the PB and J only to be told they were out of PB. She ended up ordering the peaches and cream, I got the Nutella, marshmallow and added banana. Once they arrived they were too tough to cut with a fork. We sawed through the tough crepes as if they were made of thick construction paper. The peaches were hard and not ripe. Another disappointment. By my score: 0/4. In summation, if you’re looking for good food at Milk Market, go down the street to Lucky Pie and order the cheese curds. You won’t be...
Read moreI spent a few days in Denver and decided to check out the Milk Market to see what it had to offer. I ended up stopping by a few times—it’s such a dope spot! It’s an overall great space with plenty of food options and tons of seating, whether you’re looking to work, take a meeting, grab a meal, or just relax. This review is specifically for Ghost Tortilla. Here’s the breakdown:
Environment The Milk Market feels like a modern food hall with a great variety of dining options. The space is laid out in a circle, with different vendors all around. There’s seating everywhere, surrounded by big, wide-open windows that let in a ton of natural light during the day which adds to the relaxing ambiance. While the number of options might seem limited at first, I actually had a hard time choosing because everything looked so good! The environment was relaxing, welcoming, and just a great place to spend time.
Service The service here is straightforward: you pick what you want to eat, place your order at the counter, and grab a seat anywhere in the market. At Ghost Tortilla, the service was solid. There was only one person working, but it wasn’t busy, so my food came out pretty quickly. I could see things taking longer if it got crowded, but overall, I had no complaints—service was great!
Food The food was absolutely amazing—and there was a lot of it! I got the chicken quesadillas and the carnitas nachos, and both were fantastic. The quesadillas were juicy, flavorful, and super filling on their own. As for the nachos? They were piled high on a tin pan, loaded with flavor, and honestly enough for a full meal by themselves. Everything was delicious, and I’d happily order both of these again (and try other items on the menu too!).
Overall Ghost Tortilla offers great food in an cool space. If I find myself back in Denver, I’ll definitely return—not just to Ghost Tortilla but to explore more of what the Milk Market...
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