King Soopers — Restaurant in Denver

While this is an incredibly cramped and disorganized King Soopers. Of the kings supers that are in downtown I would recommend this one over the other one any day. It simply put all comes down to zoning and targeted audience. The other King Soopers is in a highly gentrified area of Denver and as such has higher prices in order to take advantage of the wealthier individuals who will be more regularly shopping. This King Soopers typically has lower prices though. Does dramatically Spike them when food stamps pay out. But it has a much wider selection of foods, including ethnic options like menudo and pig's feet. I definitely would not go in there when it is crowded or busy as it's disorganized nature and cramped layout makes it a breeding ground for confusion and panic attacks. The best part of the store has to be the back of it though, as in one continuous line you have pretty much all the specialty departments you would need, butcher, Baker, deli, ECT. A problem they seem to be having which has been corrected is that they were over ordering some of their products, which often resulted in massive clearance sales back in the day. It seems whoever's in charge of the store now has finally gotten the wrangle on inventory. That being said, they reliably have clearance sections full of all sorts of less than perishable goods. Entering and exiting this King Soopers can feel a bit awkward at first though due to the entrance of the King Soopers being within a parking garage. There isn't really a good way to access this parking garage if you don't have a car as the sidewalk on pretty much every corner has been pulverized by people plowing into the brick in their SUVs. Also, due to the low income area that it is in, you can expect at least two armed guards during most hours, and while they are exceptionally, polite and helpful, it is a bit unnerving to have two guns in close proximity to you. Especially when you can see at least four individuals who smell worse than the bullets after they're fired. Lastly, I'll mention that the customer service desk is entirely hit or miss on whether or not you'll actually get help. Basically depending on whether or not it's a young or old person behind the counter. With the older individuals preferring to stay behind the counter and not answer too many questions functioning as a more specialized cashier. Whereas I've been able to get good answers and guidance from many of the younger members of staff in that department. I understand it's a service the company would have to pay for and it's a choice they've made not to have them. But as someone who brings his own cart, it would be nice to not have to organize my pockets as well as fill my own cart...

If it were possible to give this particular King Soopers a lower score than one star, I would. Kroger Corporation should be embarrassed to have this particular store as part of its franchise. I'm a firm believer that lack of customer service is typically a systematic problem growing out of a lack of leadership. No where is this more evident than in this particular store. The store is relatively clean, it keeps a nice selection of groceries and other items on its shelves, and it's prices are better than average. It's the sales that keep me returning; well, that and it's proximity to my residence. Recently, however, I have decided to take my business elsewhere. I am treated like persona non gratis each and every time I enter the store. I have never dealt with a ruder group of managers ever. I think they believe I am homeless or a thief. I am neither, but I feel like they believe I am given their piss poor treatment every time I enter the store. I want to be very clear, that I would never given them the satisfaction of acting inappropriately or with distain because I refuse to give them anything that could somehow justify their awful treatment. I have aeen then treat other homeless folks similarly. Ugh! My experience with King Soopers and Smiths has always been positive. Until I moved to my new residence, I always considered king Soopers to be the premier grocery store in our area. Unfortunately, this particular King Soopers has changed my mind. If Krogers allows it's management to behave like they do in this store; well, what else would it tolerate. I can't imagine Any business allowing such inane and damnedible behavior. Bottom line, Shop here at your own peril. If your homeless or poor, get ready to be treated like you somehow less than a person. If a business treats it's poor customers dissimilarly to it's well to do customers is this really a business I want to support and frequent? Not me! That management thinks it's all good in it's treatment of a good size portion of it customers is simply too dumb to countenance my business. What else are they doing ? I don't know, but I assure you I'm not willing to find out. Shame on you Kroger Corp. When you fire every single manager at this location , me and my friends will frequent once again. Maybe being out of work, and then having folks treat them in a manner similar to how they currently treat the poor would do them good. Much needed Karma for sure. Then...

The morning manager with the ponytail seriously needs to reevaluate his position. He literally went to the lengths of making a fake phone call to Western Union so that he could be right instead of just helping me. Not only that the woman at the counter was raising her voice and saying that she wasn't going to help me either and he allowed it. He tried to tell me that you have to wait 3 days to cash a money order. I literally called the Western Union agent and had it on the website on my phone. This guy picks up the phone, never dials anything and wait a couple minutes then says yep I was right 48 hours. Then he told me I could call if I wanted to check him, which I did. First of all you have to push 1 for English and he never even did that. He never said a word and he never entered any numbers off of my money order. I guess they could just read his mind when he picked up the phone. I've never seen such childish and Petty behavior in my life on both of their parts but mainly him because he's supposed to be a manager. Why did he decide to pick me out and be a jerk? I have no idea. I guess you didn't like the way I looked. This will not be the only time that I report this incident, I will be reporting it to Western Union and anyone at the corporate office at King Soopers I can get ahold of. Not only have I done the exact same transaction in the store more than once, any agent or employee of King Soopers who actually knows the job will also know they are both wrong. I don't know which one's worse is managerial skills or the acting skills faking a call. Adults act...