Raising Cane's Chicken Fingers — Restaurant in Denver

My partner and I love Canes, but with the state of the economy, we are cautious with how often we eat out. On Saturday 4/5/25, we were so excited to treat ourselves to Canes and had been looking forward to it all day. We drove 20 minutes to this location (the one nearest to us), waited in an average line and placed our orders. My partner ordered a Caniac Combo and when we got home, to our surprise, not 1, not 2, BUT 3 TENDERS - were missing from his meal. We are talking about a meal that costs $17.29 before tax. This greatly disappointed us especially because we do not get to eat out often. I called the store and spoke with an employee named Yetvat about the issue to see what they could do to rectify it. She puts me on hold to ask a "manager" if they could replace the meal for us. She comes back and proceeds to tell me that her manager said we are welcome to come back for 3 single tenders. I ask if I may please speak to the manager because this was a great inconvenience and making the drive back for 3 tenders would not be worth it. Suddenly, Yetvat is claiming to be a manager ??? Then says they can't do it. She said "I could see maybe if you said you were missing 1 or 2 tenders, but 3? I'm sorry ma'am that's a stretch. We have our employees double check the boxes that go out." So basically - they were not wanting to fix the issue because they DIDN'T BELIEVE ME. Normally, I would let something like this go, because I know humans make mistakes, but the fact that they weren't willing to fix it, when it obviously meant a lot to us, is not right. She goes on to tell me she's worked in fast food for 16 years which isn't the flex she thinks it is. But anyways, if you have issues with this Canes, just know, they will NOT put the paying customer first. Instead, they'll act like the loss of chicken is coming directly out of their paycheck and like they cannot relate to others working minimum wage jobs- even though they definitely can. I attached a picture of our skimped 'Caniac Combo' - the fries and bread have been moved because we were looking for the missed tenders. & to the manager of this location, PLEASE don't waste your time commenting, asking me to reach out to customer relations, I already have. Focus on training your employees to properly check...

I stopped by your restaurant today and unfortunately had a very disappointing experience.

When I arrived, I waited in line longer than normal, as one line was moving much faster than the one I was in. Once I reached the ordering speaker, I was greeted with a very unprofessional “yo yo” followed by unpleasant language.

I placed my order for three meals, three drinks, and three honey mustard sauces. After paying, I noticed that the sauces were not listed on my receipt. When I reached the second window, I politely explained the situation and asked if I could receive the sauces I had originally requested. The young lady at the window informed me that sauces are not free and proceeded to charge me for them, even though the error was on the part of the employee who took my order.

I then asked to speak to the manager on duty. An African American lady came to the window and insisted I would need to pay for the sauces, saying she could provide me with one but I would need to pay for the other two. I explained that I should not have to charge my card a second time for a mistake made by staff, but she refused to resolve the issue and never even provided the single sauce she offered.

Having worked in the fast-food industry myself, I know the importance of good customer service. This experience was unacceptable. The manager displayed no concern for the situation, no willingness to make it right, and no customer service skills.

Because of this, I will not be returning to this location, and I feel it’s important that this issue be addressed so other customers do not experience the...

Received a job offer in December, ahead of the originally planned January grand opening. However, due to unforeseen delays, the launch date was postponed to March. Initially, the management team exhibited professionalism and efficiency. However, a concerning incident arose when one of the managers informed me that my schedule was not prepared for the opening, despite my prior submission of my availability in December. I maintained understanding and flexibility in light of the challenging circumstances.

The onboarding process included a three-day orientation program, during which I diligently attended both days. Regrettably, I only received compensation for a single day's attendance. Subsequently, the organization implemented an application for scheduling purposes, which I promptly downloaded and received approval from another manager within the establishment.

Despite my proactive efforts, I encountered a troubling situation wherein I was not scheduled for shifts for an entire month. Astonishingly, I received an email confirming my termination, despite never having had the opportunity to work a single day. Perplexed by this outcome, I contacted the manager, who informed me that improved communication was expected from my end. This feedback was unexpected, as I had diligently fulfilled my responsibilities to ensure my schedule was accurately submitted.

In light of these experiences, I regretfully cannot recommend pursuing employment with this...