Luby's — Restaurant in DeSoto

I had never been to a Luby's before and I seriously doubt I will ever go back to one especially this particular one. When we got there they had started putting lunch items on the line but still had breakfast out. It was 10:50 AM and no one at all bothered to tell the people in front of us or anyone in my party that if we ordered the AYCE breakfast that it wouldn't actually be AYCE because they had stopped cooking all breakfast items five minutes prior to our actual purchase. That should have been stated at time of payment. The food was good, well, except for the supposed hash brown I posted a picture of. I had drank almost all of my tea before my glass got turned around and I saw the nastiest stream of white residue...I hoped it was on the outside of the glass but it wasn't. I ran my finger down the inside and it was a greasy mess. I told the waitress she brought me a to go cup of tea but I couldn't drink it how can I trust what was on the I side of the tea tank. I couldn't eat another bite. She took my glass and showed a manager. The waitress came back and asked how we paid I told her by credit. She said and I quote with hand stretched out "let me have your card." That's all she said. No explanation. I asked why and she said the manager was going to refund my meal. We gave her the card. A tall guy returned the card, I'm guessing he was the actual manager. He handed the card back, again no explanation as to what he did with the card. He did say "I checked all the other glasses and it looks like the glass you got was the only bad one" but after reading other reviews I seriously doubt that. Before we left my husband went in the bathroom 3 seconds later he came out shaking his head. He said it was filthy his shoes were actually sticking to the floor. Please do not respond to this asking me to go to your survey so that my opinions, my experience can be ignored. My reviews are listed in public for a reason: as a warning to others. For the safety of others, I can only hope you get a visit from the health...

Nasty Nasty Nasty!!! I eat here all the time for lunch, at least once a week. It is generally dirty, but acceptable. This last time it was completely filthy!!! I opened my napkin which had my silverware enclosed. While opening the napkin stuff was coming off of the napkin it's self. This is what you wipe your mouth with! Then the silverware was disgusting, the butter knife was gross, it had food on it from the last person who used it. Clearly not washed! After noticing that I looked up and saw something that looked like cranberry sauce on the rim of my cup at the top. Then while eating my salad I found a hair in the cheese. I told my waitress, Tiffany. She looked at the knife and said "WOW I can't believe they wrapped it up like that, something needs to be done, I will tell my manager." She was very nice, but didn't even offer me another cup or new silverware. I waited for 15 minutes, a manager never came, so I asked her to tell the manager again. She said he was busy and would be with me shortly. Javier, the manager finally came over and talked to me. He was very nice and said he was having a meeting with his other manger and the dishwashers about this. I wasn't looking for anything free and won't accept it, but want to make sure this is noted where it doesn't happen to anyone else. Oh I forgot to mention that the table and chair were dirty as well. This is normal for this place though. There are a lot of older people that eat here and not being rude they probably just don't notice it. The food is definitely not cheap, so the place should be very clean and the utensils you use should be as well. I think this was my...

Sun/9.11.22, 7:36:11 pm Visit; chose the Blackened Chicken Combo, w/Mashed Potatoes w/hull pieces (no gravy); Cabbage (big hard "core" pieces in serving); Jalapeno Cornbread (2-pcs); extra Side Order of Blackeyed Peas; and Dark-chocolate Layered Cake, w/Coconut filling (no pecans; knock-off German Chocolate Cake); Take-out choice; plus I bought the Elder Lady's dinner, ahead of me in line; in addition to receiving a 25% Military Discount, on Combo plate meals Only ... don't include extra, or other food items, nor FTG Packaging. The Meat Servicing line employee-- tall, medium-thick built, black woman, was Not very friendly, & seemed irritated; the Vegetable & Bread Server-- petite height, small-petite body frame, cute, Hispanic young lady, was very Nice, courteous, respectful, & professional; the Cashier-- tall, slender-built, black young man, was very Nice, friendly, polite, courteous, respectful, and professional. I didn't enjoy my meal, in lieu of the rancid, nasty-tasting, Blackened Chicken, which also tasted of old/stale, chicken-washed Water!!! In addition to the Cabbage... there was too much of the cut, hard-core pieces, in my serving!!! I also could do w/out the potatoe skin/hull, whipped/stirred into the Mashed Potatoes ... wish there was an option (with, or without), so I wouldn't have to pick out!!! The knock-off, German Chocolate Cake was good & moist - also the Jalapeno Cornbread was great!!! What you see in my uploaded Photo (if attch'd)..., was food not enjoyed, eaten, & waste...