Fire Ass Vegan — Restaurant in Detroit

I will preface this by saying I'm not very picky or hard to please, but I was very disappointed by my experience here.

I walked in and ordered the chili cheese fries and 2 of the egg rolls. Everything seemed fine, the staff was friendly.

I live in Indianapolis and started driving home after getting the food, and it wasn't until I was about 45mins away I realized they just gave me a bowl of chili and the egg rolls.

Since I was so far away and had several hours of driving left, I couldn't go back so I called to see if we might be able to get a bit of a refund or something.

The girl that answered the phone was insistent that I told her that I ordered just chili and I definitely did not, I wasn't even aware they sold cups of chili and I'm not a huge fan of chili by itself so I wouldn't have ordered that anyway. Their solution was to "bring it up to my manager and make sure next time we are more clear on what you are ordering." Also said they wouldn't give me any kind of discount or refund or a replacement meal at another time.

The food was very disappointing, and like I mentioned, I'm not hard to please. I'll eat just about anything and I found myself only finishing the food so it wasn't wasted.

The chili was mostly just tomato juice and the toppings for the chili were incredibly scant. The cheese and chives were literally just a pinch of each, not enough to even notice you added anything when put together.

I got the Mac and cheese and Philly egg rolls. They were $15 and pretty small. I spent $29 total for everything and wasn't enough food to feel satisfied.

For "soul food", this was very bland and dissapointing. I was not happy with what I recieved for the price I paid. If the food was actually good I wouldn't have complained about the price, but for $30 bland food is...

My son and I were traveling home to Indiana after a trip to Niagara Falls. He is vegan and this restaurant was recommended by someone. He ordered chili cheese fries and 2 eggrolls. We were on the road 45 min before he opened the bag and saw a small cup of chili, no fries, and 2 very small egg rolls. For $30, this was outrageous. He called the restaurant hoping to at least get some money back. We certainly weren't going to add another 2 hrs to our trip driving back. The girl who answered the phone insisted that it was his fault, he only ordered chili. He doesn't like chili by itself, so he 100% did not order that. She kept saying it several times, which really made me mad to hear. She didn't even attempt to apologize for the misunderstanding and emphasized he needs to make sure communication is better. What???!!! She was extremely rude in not even offering an I'm sorry and had no sympathy for the situation we were in. She needs to learn more about customer service and not insisting that the customer ordered something they never would have. Since we won't be back, it would've been nice if something was offered. Once he did eat the food, it was not good. I would not recommend this restaurant to any vegans. I hope you can rectify this and work on good customer service and your...

I rarely give poor reviews but boy, this place could improve a ton. Surprised they claim to be vegan yet use honey Their work area, which customers can see, wasn't the cleanest. Between the garbage filled to the brim right where they prepare/cut fruits, to where they cooked their fries etc.. dirty. To get charged $40 for about cup and a half of their smokey Mac and cheese, chili cheese fries, a cookie (not made there) and a smoothie when I saw plain basic non-organic meijer bags of ingredients..hmmm.. not the quality I'd like to see Sitting area was dirty, garbage in the dining area was also full, service was a tad slow. Food was very oily but hey to each their vegan own, I guess. Only positive thing for us was the friendly of the staff who took our order.

We're not from the area and wanted to try something new..super disappointed. Better options out there in our opinion- SEVA, Public House (Ferndale), Detroit Street Filling Station...