We placed an order of two philly steak subs, specifically asked the young man to exclude peppers and onions... this request obviously went unheard or blatantly disregarded because BOTH peppers and onions were on the sub, my wife is allergic to peppers, which is why we stressed that they not be put on the sandwich. The management offered to remake our order but when the delivery was made for the second time, it was wrong AGAIN!!!!! At this point we were so frustrated that our appetite was lost, when we called the Tubby's back to try and comprehend what the complication with preparing our order correctly was, the staff insisted that they didn't mess up our order, every staff member we spoke to, simply passed the buck, no one took responsibility for the foul up, so we demanded a full refund. Instead, the manager offered to refund only one of the sandwiches and to add insult to injury, she attempted to refund the sandwich as it comes on the menu and not apply the toppings that were added, nor the size enlargement fee, (which was Jumbo). All in all, it was an extremely disappointing and terrible experience... I highly advise against anyone dining at this location.