Fresh Mex Express — Restaurant in Diamond Springs

We were at target getting random stuff and decided to try a new place for dinner bc it was getting late. We called three times with no answer but we saw they were open from the parking lot, so my wife placed an online order since we couldn't get an answer, and chose the pick up now option. After that it gave us a time of 206 minutes before pickup, which since we ordered at 712 pm must have meant 26 minutes bc they closed at 9 pm right? 206 minutes for tacos and burritos is a joke. We waited 30 minutes to pick it up with my kids in the van going crazy. When I came in to pick it up they acted like they didnt have our order at all and then after some scrolling on their tablet they said oh yeah it's not ready but we can make it now, and I said absolutely not, I want a refund, and left. After waiting a few minutes and seeing no refund, I called them. After 3 times going to a full voice mailbox they picked up and said they couldn't give me a refund for an online order and I'd have to contact a 3rd party and wait 3 to 4 days to get 40 dollars back. I never tasted the food, but when I went in it looked average at best, and based on the service it can't be very good. We will never give this place another chance, there are plenty of other mexi places near by. Everyone is hungry, my kids are yelling, my wife and I are not very happy either to say the least. They have major problems with their website if it allows you to make an order for picking up "now" and then you'd have to pick it up an hour and a half after the place closes, and edit 4 days for your...

I ordered the nachos from their online menu when my in laws said they were going to pick up food from there and bring it home. I.. don't even know how to describe this but I'm going to try. When I opened the container to pull one of the chips out, the cheese was as hard as a rock and the chips were half soggy and half solid. Nothing would stick to the chip even after I tried mixing it around with a fork which only made it worse and spilled all over myself trying to mix it together. So I gave up on that and just tried to eat the half soggy chips since nothing would stick to it and I couldn't get the cheese or anything on it by trying to dip it. So I was just eating the chips and then my stomach started to churn and make noises. I assumed my body was just having trouble digesting at first but as I kept eating I started to feel nauseated and decided to throw it away because it was making me feel sick. I felt really bad because it was not a cheap menu item and they bought it for me but as a result, I'm going to have to opt out from ordering here again. I don't think it's food poisoning but it definitely made me feel really sick to my stomach and with how everything was solid and clumped, there was no sensible way to eat it and I'd define it as inedible. I don't know how common this is for this restaurant and I'm not willing to...

I have eaten here several times so this review is NOT based on a single visit. The tacos are so-so and the salsa bar is always a mess, but my most recent experience broke the camel's back. There is a daily special from 4 to 6 - buy a two taco combination and get an extra taco free. Below this it says, "excluding shrimp taco.". So I order the two SHRIMP taco combo and ask for the chicken taco as the freebie.

"That deal doesn't work for shrimp tacos!"

"Yeah, I know that's why I am paying for the shrimp taco combo plate but not getting a shrimp taco for free."

"No. It doesn't work for shrimp tacos."

"So, let me get this straight. You would rather I buy a CHEAPER combo plate of, say, chicken tacos and then get my extra chicken taco...