Subway — Restaurant in Douglasville

Horrid, nasty, disrespected, embarrassed, spat upon, antithesis of subway brand and the lowest minimum standard of professionalism- these are the words that capture the experience I just had at your location. In a completely surprising and unwarranted manner Your manager threw.my food around, spoke extremely nasty.and wouldn't make.my sandwich or.listen to my choices then blamed me.for her not getting it right. I requested that she remake my sandwich simply and politely and we could move on. She refuses throwing my sandwich to the side and speaking a comment about "Donald Trump and me being black people" I asked her to simply make the sandwich that had already been paid for. ...she refuse and refused the refund initially.then just got on the phone as if she was calling the police and completely ignoring me. The man behind refused to take his order. Forward because of how.she was acting . I.left so incensed and feeling threatened. And embarrassed...i will be speaking to every one i.know.and significant legal action will be forthcoming if this is not handled well. I called into subway corporate and spoke with Kevin who after being professional.and curt offers me no comfort but a" free foot long coupon" and no accountability at all from.subway corporate in the way he didnt empathize on the phone . I have requested immediate notice to the regional.manager. and a direct call. Guys!!! it was just making a sandwich!!! There should never ever be drama.there. ..me nor my family will ever set foot in any. The thousands we have spent with subway over the years now sour in.our stomachs with this treatment if this is not handled well. I demand a personal.apology for this treatment and accountability at the store level. And i don't care about compensation. YOU WILL NOT ALLOW YOUR FRANCHISEES TO TREAT ME OR PEOPLE WHO LOOK LIKE ME LESS THAN HONORABLE AS I AND WE ENJOY OUR MEALS AND LIVE OUR DAYS IN GOOD HEALTH. WHEN I ATTEND EVERY SUBWAY BRANDED ORGANIZATION, I SHOULD FEEL.WELCOMED AND MY FOOD PREPARED WITH RESPECT...

Myself and my fiance went to the store above (dine in), ordered 2 subs (1 Italian B.M.T. and 1 Cold Cut Trio), 1 Regular drink, 1 large drink, and 12 cookies. The total order came to $19.70. At the time, the lady that was ringing up our order (forget her name) was having trouble running my debit card (after swiping my debit card at least 4-5 times). Come to find out, the Credit Card machine was not functioning. She told us that it was ok, and she would ring up the order once the machine was back up and running. After we ate, I went up to the counter as there was no line and asked if she wanted to try to swipe my card again...which she did, and the order went through. We took our receipt and left. Now today, 9/11/2013, my fiance and I were reviewing our bank statement and found that there were two charges from Subway on our statement instead of the one. My fiance attempted to contact the store (at exactly 8:00 PM) to see if a manager was available; which he was promptly told there was not available and she was not a manager then hung up the phone on him. At this point we expect a refund one of the charges (if not more) as 1) there should not have been two charges in the first place and 2)for the rudeness of the individual who hung up the phone 3)if the clerk knew that the credit card machine was not working correctly, she should not have swiped my debit card multiple times. I tried to call myself several times after my fiance had attempted to resolve the issue, but the phone kept going to what sounded like a fax. So at this point, we are more than frustrated and will be going contacting Subway Customer service in CT tomorrow, 9/12/2013. We will be submitting proof of the charges to customer service on tomorrow, if requested.

UPDATED My fiance contacted Subway HQ customer service on 9-12-13 and explained the whole problem. They said they updated our complaint in the system and send to the owner of this store and should expect to hear from the owner within a day or 2, but heard nothing...

Dear Subway Fairburn Road Douglasville Team,

On behalf of the Brighten Academy Basketball Staff want to express our sincere gratitude for the great lunch you provided our players following this week's Skills and Drills series. Your generosity truly fueled our athletes and contributed to a positive and memorable experience. We deeply appreciate your support of our program.

We were particularly impressed with the variety of options, the fresh ingredients, and the timely pickup . It was evident that considerable thought and care went into preparing the meals.

Looking ahead to the upcoming basketball season, we're excited that you will be providing pre-game meals for our team. We believe this partnership would be mutually beneficial, providing your business with valuable exposure and our players with the energy they need to perform their best.

Thank you again for your wonderful contribution.

Sincerely,

Randy Fant Head Coach Brighten Academy...