Mississippi Moon Bar at Diamond Jo Dubuque — Restaurant in Dubuque

We bought tickets to a show, arrived a bit late (930pm, show was said to go until 11pm). So when we got there no one was at Will Call (and no one was able to get us our tickets). Strange but we just went in and a door guy stamped us. We then tried to get down to the floor section (where we bought our tickets) and the employees wouldn’t let us down because “we didn’t have tickets.” It was a frustrating game of logic, like trying to explain to a child why they can’t do something, but we kept trying to say “we bought tickets. We’d love to have them but no one that works here can get us them. There’s no will call right now. We bought tickets though. Here’s our receipt.” We then showed our receipt for the show where it said “floor section.” A security guy came over to try to figure things out, went away to talk to a superior, and came back to note that “his boss wanted him to kick us out, but he’ll let us stay if we sit in the back.” Excuse me...you’ll let us stay? How gracious. All that is to say, buying tickets here seemingly does nothing for your ability to attend a show, which feels like a fraud to me.

Good stage though and nice...

In fall of 2019, I booked 4 spots and a table for an April 2020 Black Stone Cherry concert. Because of Covid, the concert got pushed back to fall of 2021. I called and spoke with Marty Meyers at the Moon Bar who said he would refund my tickets because we weren't able to make the new date. That was before the rescheduled concert in mid October. I've never seen a refund, and Marty is no longer answering or returning my calls. I also called and asked to speak with someone above Marty, but was told he was the only one who could refund my money. It is now December and I still haven't...

The band was very good. The main bar was very busy, with very long waits. Went to a side bar with little to no wait & was stopped by a very rude staff on a "Power Trip". She would not let us get a beverage from the bar. Bad customer service & loss of revenue. As we walked away, 2 other people shared with us their bad customer service experience from same staff. Not sure if company has contunious customer service training or not, but it would be...