Ruscello at Nordstrom — Restaurant in Dunwoody

Let me start by saying I work downstairs and have been coming to Ruscello for over 2 years now, never had any issues until today. And to not be accommodated when I’m a regular is just insane after today’s events. My lunch break was at 4:30. I called and placed an order for a shrimp pizza at 4:10pm (20 minutes before my lunch) the girl said it’ll take 10-15 minutes which is perfect because I needed my food to be ready. I got upstairs at 4:35pm just for them to tell me they need an additional 10-15 minutes??? So because I had to wait I sat down and ordered a glass of wine, which I never intended on doing because my food should’ve been ready. I finally get my pizza at 4:50. The pizza I received was burnt AF and even the girl (with a blonde ponytail) who brought it to me acknowledged that and immediately had them remake it. She told me it would be 10 minutes to remake which I let her know then I’m on a lunch break and only have 20 minutes left and I ordered it 30 minutes ago. I waited until 5:05 before I asked for a refund but the pizza came out at the same time so I left it alone. I open the pizza box and this pizza is UNDERCOOKED!! Clearly because they rushed and tried to have it to me in 10 minutes? So I asked for a refund because I wasn’t eating that at all the way it looked, they said the manager was in a meeting and couldn’t speak with me. In the end, I still had to pay for my drink AFTER I wasted my entire hour lunch break there when originally I called my order in early so it would be ready when I got there. I couldn’t even eat lunch literally didn’t have time to order from anywhere else in the mall after this AND I got back to work late, I’m so irritated and I WAS a regular who dined with Che every time I was there so I’m just extremely disappointed with how this entire situation was handled (she wasn’t there and I really wish she was). The last time I was there was this past Tuesday with Che and got the same exact order with no problems. The fact that I even still had to pay for my drink was crazy when the only reason I ordered a drink is because my food wasn’t ready, literally the only reason…and the manager was too “busy” to speak with me. I will not be back and will tell all of my Apple coworkers the same because that’s just absurd. $40 on what??? AND y’all were dead at the time I see if it was packed. There were 2 tables with people at it, bar empty. So disappointed and probably the worst customer service I’ve experienced all year. I would never treat a customer the way I was treated and the fact that I always recommended y’all to my cowered,...

My experience dining at Ruscello, the restaurant inside Nordstrom at Perimeter, has been nothing short of exceptional. As someone who travels frequently for work and has dined at Nordstrom restaurants across various locations, I can confidently say that this particular establishment is the best I have ever tried.

One dish that stands out to me is The soup of the day, prepared by Chef Bennie, this dish was truly a standout dish that left a lasting impression on me. As soon as I took my first spoonful, I knew I had stumbled upon something special. The fish soup was rich, flavorful, and incredibly well-seasoned, with a depth of flavor that I had never experienced before.

What truly set this soup apart was the perfectly sized pieces of fish that were scattered throughout the broth. Each bite was a delightful combination of tender fish, aromatic herbs, and savory broth that left me craving more. I found myself savoring every spoonful, trying to dissect the complex layers of flavor that Chef Bennie had expertly crafted.

The soup was so exceptional that I couldn't help but inquire about the chef behind this culinary masterpiece. When Chef Bennie came out to greet me, I was eager to express my admiration for his talent and skill in the kitchen. His passion for cooking was evident in the way he spoke about his dishes, and I could see why every meal at Ruscello was prepared with such care and precision.

In a world where good soup can be hard to come by, Chef Bennie’s fish soup at Ruscello was a revelation. It was a true testament to his culinary expertise and creativity, and I am grateful to have had the opportunity to taste such a phenomenal dish. This experience only reaffirmed my belief that Ruscello at Nordstrom Perimeter is a dining destination like no other, where every dish is a work of art crafted with passion and dedication.

As someone who frequents 5-star restaurants for business meetings, I can confidently say that Ruscello at Nordstrom Perimeter surpasses them all. Chef Bennie’s culinary skills are truly top-tier, and his commitment to perfection shines through in every dish he prepares. The staff at Ruscello are always friendly and attentive, making each visit a pleasure from start to finish.

In conclusion, Ruscello at Nordstrom Perimeter is a culinary gem that should not be missed. The combination of outstanding food, exceptional service, and a welcoming atmosphere makes it a standout dining destination. I look forward to my next visit and indulging in Chef Bennie’s exquisite...

My experience here was abysmal to say the least. I used to work at Nordstrom and I also work in the service industry as a bartender so I am a very easy going customer. My server (Raven I believe is his name, at least that's what my receipt said. Caucasian male with slick hair and glasses) greeted me and asked if I would like a drink. He never stated his name but I ordered a drink and food at the same time. Fifteen minutes goes by and I still have no drink. I had to physically get up and ask the hostess to retrieve my drink that was just sitting at the service bar while my server wandered around aimlessly. I received my food and was not a fan of the 'Smoke and Heat' drink and wanted a margarita instead. It took him forever to come back and check on me so I had to ask to hostess AGAIN to go and grab him. He took my drink and I asked if they had any Reposado tequilas and he was unsure; asked the bartender. To make a long story short it took forever for him to actually tell the bartender to MAKE my drink (I overheard their exchange because my table was near the bar) and he finally comes over and tells me "your drink should be out soon" when my food was basically already done. I told him to cancel the drink and bring my check, which he swiped my card for and then dropped off on the table. He didn't apologize or even tell me to have a good day. I'm shocked at this kind of service for a Nordstrom restaurant to be honest. Won't be coming back, I may have to try the...