Starbucks — Restaurant in East Point

LONG POST ALERT EVERY SINGLE barista this Sunday morning 12/15/24 has a HORRIBLE attitude at this location (Camp Creek #14494,) especially Kay! I waited in the drive thru yesterday 12/14 for 23 minutes for my drink. I didn’t mind because I was in no hurry. When I got my drink and drove off it tasted like water. There was nowhere for me to park to take it inside for it to be remade. Anybody who frequents this location knows that the parking is ridiculous! I went to that location because I was in the area. It’s 17 minutes from where I live. I got home, put the drink in the freezer for it to be returned today. I spent $7 on this drink, so yes, I’m returning it. Today, I went inside, a young man was at the register, he asked how can he help me. I told him I needed my drink remade. I had the drink and receipt in hand. He told me to hold on let him get the manager. Kay walks over and gives me a dead stare. There was no ‘good morning,’ no ‘how may I help you?’ Nothing. So we exchanged stares for at least 10 seconds until she asked “now what do you need?” I told her I needed my drink remade. I had receipt and drink in hand so I was thinking that’s why she was staring because she already knew what I wanted. She took the drink, walked it over to a barista, who too had a HORROBLE attitude. Kay walked back near the register and said “you can go wait over there.” I said out loud to Kay “whoever will be making my drink I don’t want whip at the bottom, but I’d still like it at the top.” I said it aloud because she never asked for the receipt or what the specifics of my order were. The barista, who had on no name tag, but she had on a green skull cap, called a ladies name, slid her drink across the counter and walked off. The lady looked at me in disbelief and said “what is wrong with them this morning?” I understood exactly what she meant because I caught the same vibe. The same barista later slid my drink across the counter, walked off, at the same time, she was saying “ma’am.” Well, there were 4 females standing there all of whom had been there before me so I wasn’t sure who she was referring to. I didn’t move because 1) the drink didn’t look like mine 2) I didn’t know who she was referring to. When she turned around she said it again “ma’am your drinks ready.” I said “oh, no I wanted no whip at the bottom only, but I still wanted the whip on the top.” She said “we don’t have any whipped cream!” I said “oh ok, I’ll just take a refund then.” She pointed and said “go down there.” At this point I’m agitated because now I have to go back down to the register to deal with Kay. Again, I get to the register. No ‘how may I help you,’ or anything. So I finally said “I need a refund.” She did everything without any acknowledgement or eye contact or anything. People waiting for drinks were complaining, and people in line were complaining. I’m not sure what the issue was today, but the attitudes and service were absolutely HORRIBLE! Management and corporate need to step in and evaluate. If you work in customer service and especially at Starbucks, you know what you’re signing up for. A high volume of customers, and a fast paced environment. A good, positive attitude is important. Treat people how you want...

May 13, 2025 8:00 pm

I travel throughout the United States as part of the job, and I noticed a cultural phenomenon over a long period of time and definitely post C19.

In certain areas of states and cities, there is a certain behavioral pattern that patterns a poor work ethic, lack of personal responsibility, minimum care and concern of what are considered standards of business practices and conduct. For the few hours I was in this Starbucks, I observed more of the same.

There was one gentleman working amongst a crew of females. He was pretty good at his job, from what I could tell, so I'll exempt him from any negative stuff being mentioned or implied.

I had an opportunity to absorb 3 hours of Starbucks clientele and employee interactions. I also used both of the restrooms. The pictures I provided are two simple examples of something a regular Joe could probably care less about but are actually part of the equation. I was going to post a picture of both restrooms, but I decided not to.

One picture shows debris in the main walking path from between entrance and the end of the registers/terminals. I watched over 30 plus people physically look at the debris, pause, and walk over it. I watched two employees look at the same debris and make a conscious effort to pretend it wasn't their problem. Mind you, I'm sitting and observing what is taking place. After an hour, I pick up the debris and find that part of trash is composed of some papers that appeared to have fallen out of someone's pocket. Whether it was important, the paperwork was not my decision to make, so I handed it to an employee. She took it from me as if it was laced with a deadly substance and grabbed the papers with two fingers (I don't blame her for that, but it wasn't that serious) I told her I was giving them to her in case someone was to come back looking for them. She just looked at me and didn't say anything. OK, no big deal.

While I was there, no one made any attempt to clean the nasty restrooms or restock them nor arrange or put back the supply/trash station back to a presentable condition for the clients.

A lot of laughter and storytelling was going on behind the counter (yes, everyone was busy as the drive-thru was nonstop), but no one was attentive to the retail/customer lounge area either.

I've gone to locations where an employee will come from behind the counter to address any lounge area responsibilities in intervals, but I never saw that here. I never witnessed a lead or an authoritative type of personality and assumed no real manager wS present. Unless the manager wasn't up to the job of managing and demonstrating that role in body language, physical or verbal ways...etc.

Overall, the business is there, and money is being made, but how much money has this place walked to other locations and how many people have quietly thought to theirselves that this place could be...

I’ve visited this establishment 3 times in a week. My 2 daughters and I decided to meet here because the location worked for the 3 of us. Unfortunately it has been the worse coffee shop experience my life. The customer service every time was not pleasant. After my first encounter I chalked it up to the Barista that took my order was simply having a bad day. Our coffee drinks weren’t and we discussed it amongst ourselves but decided to give the business another try. Our next experience was pretty much the same, except I decided to be more observant and the vibe of the staff was so nonchalant. I was served by a different barista who pretty much acted like I was interrupting her day! She took my name and labeled my order with a name that wasn’t mine so while waiting for my order I was so confused because when the 3 drinks were ready I had no idea that they were our order because she labeled it incorrectly. I wanted to make sure that I wasn’t taking another person order by asking to make sure it was mine and was met with hostility about the whole ordeal. The experience and the quality of service on the third visit was once again very disappointing so we’ve decided to take our business to another location. No business will be perfect every time, and because we are human we are bound to have bad days. But something tells me after receiving poor customer service 3 times within a week and the quality of the drinks weren’t up to standard, that this store isn’t worthy of our time or money. I as a customer would like to have a quality experience from a franchise who supposedly prides itself on such. The most important thing to me is the quality of the product and they failed 3 times at that. I could have gone across the street to Race Trac and received a bubbly greeting and a sub par coffee at a timely fashion at an affordable price and an overall more enjoyable experience. This store needs to get it together! They’re losing...