Real Fruit Bubble Tea — Restaurant in East Rutherford

Ordered a COLD passion fruit lemon brew tonight, order #194. The girl with pink hair made it for us. I should have known this place was no good and asked for a refund when I saw her brewed the hot tea directly in the disposable plastic cup and then added ice. My fiancé and I both took a sip and the drink was warm so I asked the girl with the pink hair who just gave me my drink for a cup of ice. She turns and asks her manager if there’s a charge for a cup of ice and the manager says yes. I replied, “I ordered a cold drink and it’s warm. I just want it cold and I’ve already drank from my cup so I don’t think it’s sanitary to give it back to you to add ice. That’s why I’m asking for a cup of ice.” The manager tells me just to take the straw out. The girl takes my cup, which we both drank out of, adds ice, and then takes the stirring spoon that she’s using to stir every drink and stirs mine. She put the spoon right back in the holder where it was continued to be used to stir other drinks after mine. In addition to the complete ignorance of health standards by the staff, they are rude. She then slammed the cup back on the counter with an attitude because I asked for my cold drink to be cold. And the drink was way too syrupy and just not good. We threw it out....

The mango diamond slush became the WATERY diamond slush!! Every time me and my family are at the mall we always get the mango diamond slush before we head home. Or we go to the mall just to get a smoothie here.. I was here yesterday with my 5 year old ordered 3 smoothies and I see the person making it putting less mango more ice and liquid blend it when it’s done she takes it out mixed it and put more water!!! LIKE WHATT!!! And that is every time this women makes it. I was going to complain and tell her to remake it because it’s not right you spend 30$ or more for a watery drink if we wanted a watery smoothie then I could’ve gotten a water instead but I didn’t because there was a lot of customer waiting and also my partner and my son is waiting in the car ( this is day that we actually went to the mall just for that) but if I had the time I would’ve returned the drink and let her...

I'm not the person who likes to leave negative reviews but this experience did not leave me feeling very good. I am new to the mall and was very excited to try real fruit bubble tea since there were no other options that serves a smoothie with whey protein and also because I was not familiar with the brand. There were two other people ahead of me who had just finished placing their orders. As I approached the counter to place my order the Asian gentlemen stated “ you can place your order at the kiosk”, instead of saying I will be with you in a moment or you can utilize the kiosk if you don't want to wait in which I would not have had any issue but he didn't. At that moment I decided that I no longer wanted the drink. Based on this experience I won't be returning to...