QDOBA Mexican Eats — Restaurant in Eden Prairie

We placed a relatively small catering order today for a birthday for a staff member. We requested that it be delivered at 11:45am. With the confirmation, we were giving a time of 12:30-12:45pm. We called and were told that the earlier time wasn’t possible, but shifted it to 12:15. Ok, things happen. That’s completely understandable.

When at 12:30pm we were still waiting, we called to check in. At first the phone just rang. Calling back, the phone was answered with a “Yea?” I stated that I was just calling to check on the status of a catering order and was immediately cut off and told, “My driver just left with it. We had 16 orders today. I’m down two drivers.” And then promptly hung up. Never asked where I was from or even gave me much of a chance to speak.

Our food arrived a little before 1pm. It hardly seemed like enough for 20 people, we were missing several side items, and were drowning in chips.

While we certainly understand the shortage of staff or employees not showing up, there is no excuse for the rudeness. The tardiness of the meal could have very easily been understood and forgiven with just a few moments of etiquette and an actual attempt at customer service. Both were lacking.

In contrast, the driver who dropped off our food was lovely. Smiling, apologetic… maybe the rest of the staff should take a lesson from him.

The food was a tasty treat for our staff and birthday girl, albeit almost an hour late and after most of our staff had taken a lunch break with no food. We had to shift people around to cover classrooms so teachers could actually eat.

We shall be taking our business elsewhere...

I've been a Qdoba's customers for years and have always enjoyed the cheese quesadillas. I would add pico de gallo and black beans to the quesadilla. I always have the guacamole even though I do not like cilantro. I wish they would either make it without or with parsley but that's a personal preference. Qdoba's is not like Chipotle's who uses cilantro I believe to cover up the taste of the other food they serve. Some people like me taste soap in cilantro and it's gross. Sure glad they have brown rice without it. This time I ordered black beans and brown rice on the side. Neither the beans or the rice were fully cooked, they left a grainy texture in my mouth. There was absolutely no liquid in the black beans what made it even worse. When I cook black beans at home I get an almost gravy type liquid and you know you're beans are going to be soft. The quesadilla was good as usual but I think I counted four pieces of tomato in the amount of pico de gallo they gave me. I could only eat about a third of the meal but later tonight I'm planning to cook the beans and rice until they're tender and put the quesadilla in the toaster oven with a little extra cheese and a generous serving of Pico. I do not eat at fast food restaurants, Chipotle's, Taco Bell taco bell, McDonald's, Burger King , Arby's Etc. When traveling I tell my husband the only restaurant we can stop at would be a Qdoba's. He is thankful that at least I like Qdoba's and he can get something to eat too. Not giving up on you but hoping for a better...

It's definitely roll the dice when you come to this location. Sometimes you can go walk in and get incredible service and solid portions.

When my husband and I stopped in on Saturday, there were two girls working the counter. One girl appeared to be in training and she was the one to make my bowl. I asked for a burrito bowl, she had to look to the other employee to which the other employee pointed out the bowls. I asked for brown rice and she started scooping white rice before the other employee corrected her. I told her no beans, I asked for steak and I got a half scoop of steak and she added another quarter scoop. This was on top of the pitful amount of rice I got. Got plenty of queso, and plenty of salsa and other stuff. My husband had the more seasoned employee and his bowl was overflowing... my bowl was not there.

The new girl glared as the more seasoned employee rang us out. It was uncomfortable. I'm upset. Nearly $30 for one steak and one chicken bowl and I had to basically have second dinner. Not happy. I will continue to go to this location as the food itself is generally solid.

Please work with your employees on portion sizes. I should have had you make the second dinner for me. Normally, when I get food here for dinner, it fills me up for the rest of the night....