Smashburger — Restaurant in Eden Prairie

I have never been to Smashburger before and I will probably never go to this one again. I actually was looking forward to trying the food because of all the great things I heard. But after I ordered at this restaurant my views changed. The girl that took our order was polite and very nice. She gave us out number and when we went to sit down there was very few tables that were clean and not cluttered with dirty dishes. I visited the restroom only to find there was no toilet paper. Then comes the wait, and I do mean wait. As we are waiting the guy with the "man bun" is yelling with his staff about someone being scheduled until 8pm and how they are short staffed (there were 4 people in the kitchen). Then I got to watch while he delivered someone's else's food, clean some tables, go back into the kitchen and yell at the poor girl who just got swamped by people coming into the store to deliver food. All the while I got to also watch my food sit under the heat lamps while "man bun" berated his staff and did nothing. So when someone else finally delivered my food it was not appetizing and worse the smashfries were extra greasy and extra cold. I would like to thank "man bun" and his staff (except the girl at the counter who was awesome) for ruining my first experience with...

Upon arrival, the greeting from the older, short statured gentleman (with short, light-blondish hair who was working the front register, and logged under the name ‘Jason’), was not very welcoming.

As a customer who arrives and orders well before this locations posted closing time, it’s unfortunate to be greeted with an employee who throws his hands up in the air, looks at you with a face of frustration/disgust and then proceeds to turn around before turning back around to take your order.

After my order was placed, another man and young child (Father and Son, perhaps) - entered the restaurant and were greeted with the following (from the same man working the register) - ‘Great!.....More people!...’

With the understanding that there are hard days as employees employers here and there, I’m writing this review in hopes that there’s an opportunity to provide a refresher, training and room for improvement in customer service.

The food was served in a timely manner, which I appreciate. (Although the fries ordered were very cold and undercooked, both of our burgers were decent but were of...

Went there to try their veggie burger. Honestly, it's not the best one I've had. It's pretty obviously fresh made, which is a huge plus to me since I can reheat my own boca burger. However, it tastes like straight black beans and nothing else. If you order a burger with Mexican flavors, that works ok, if you order anything else it will seem strange. The "smash fries" were OK. I'm not a big fan of the tiny french fry, which is what they use there. They're almost matchstick size fries. The flavor was good though, so if you like tiny french fries, you'll probably love them. I did order a shake, which I intended to share with my wife. It was delicious, but she doesn't know that it was because I drank it all myself. When I went there, there had been a very large group of kids that had just ordered, so the place was slammed. The manager made it a point to apologize to everyone in the restaurant for the long wait times they were experiencing - even though there was no way they could have planned for that large of a group of people to show up. Overall, I'd go back for...