Panera Bread — Restaurant in Edison

I've been a Panera Bread customer for many years, and I must say that their service continues to impress me. As soon as I enter their establishment, I am greeted by a cordial and welcoming ambience. The restaurant's layout provides diners with a comfortable and tranquil environment in which to appreciate their meals. The staff's meticulous attention to hygiene stands out as a defining characteristic. The restaurant is always immaculate, and tables are removed and cleansed promptly after each customer. This attention to detail demonstrates Panera's dedication to providing a cheerful dining atmosphere. The staff's attitude and commitment are what genuinely distinguishes Panera Bread. Every time I visit, I am greeted by courteous and attentive staff members who go above and beyond to ensure a positive experience. I would like to give special recognition to Managers Eric and Alex, who have consistently demonstrated exceptional leadership and customer service. The promptness and effectiveness with which my orders are received and fulfilled are also noteworthy. Despite the fact that Panera Bread provides self-service options such as kiosks and online ordering, I always prefer to interact with customer service representatives. They are knowledgeable, attentive, and genuinely concerned with preparing my order to my specifications. Engaging in a cheerful conversation while placing my order is a delightful experience that makes the entire transaction feel personalized and enjoyable. Panera Bread's commitment to exceptional service has undoubtedly contributed to my sustained patronage. I can always rely on Panera to provide an exceptional experience, whether looking for a quick bite to eat on the go or a cozy location to appreciate my cuisine. I recommend this restaurant to anyone looking for a delightful dining experience with...

Had I written this review about 6 months ago I would have rated lower. I recently visited the Edison location and was happy to see that it was a better day and some improvements were made. During my last visit I experienced dirty tables (which I get it, they were busy; but it still made for an unpleasant experience), my order was incomplete (chicken missing from my grilled chicken salad) and I watched the staff walk up and down looking for their guests while carrying their food around. I was so disappointed and their process seemed so inefficient that I had to send them an email about my experience. During my recent visit, I was pleasantly surprised to see they now have those large pager/buzzers that light up typically used to indicate that your table is ready. Not claiming that my email did the trick, just stating the change. Didn't give 5 stars because the woman who delivered my food was not at all friendly. No greeting when she approached me, no "you're welcome" when I thanked her, no "enjoy" nothing, nada, zilch. Sure, she may have been having a bad day, but it wasn't my fault. I shouldn't have been held responsible for someone's...

A) The first experience was somewhat amazing. The person who was the cashier was from Colombia and very pleasant, though there was an error with an item that we ordered. The manager quickly came and gave us the item for free after another spoke up for a guest at our table.

B) The second experience sadly was not as pleasant. There was a hair strand in our sandwich, which is an obvious health code violation. It was in one of our mouth! What a deplorable, degrading experience. The one who placed the order told us that they will call up the manager the next day in our behalf.

■A Quyloon Reese Report on Experiences & Custom (QR-REC)®: Food: A) 85/100 B) 0/100 (a long hair strand inside of sandwich; health code violation) Portion to Cost Ratio: A) 65/100 B) 50/100 Comfortable: A) 95/100 (from previous experience) B) N/A (take out) Hospitality (Staff): A) 80/100 B) 50/100 Clean: A) 75/100 (including restrooms) B) N/A (take out) First experience (A): 400/500 (80%) ⭐⭐⭐⭐☆ Second experience (B): 100/300 (33%) ⭐⭐⭐☆☆ OVERALL SCORE: 500/800...