Subway — Restaurant in Englewood

This was my email to corporate once I finally got in touch with a live person. They are supposed to contact me next week via phone, so I will update this review once I speak with them:

Hello, I am filing a complaint against Fernando, the manager at your location 4696 S Broadway Englewood CO 80110 for his unprofessional, discriminatory, and unsafe behavior.

During my visit, I requested all cheeses in my sandwich, except pepper jack, and asked for 2-3 times the cheese, which I was willing to pay extra for. Fernando ignored this request and his demeanor clearly prioritized the customer behind me, who was of the same race as him, interrupting my order while my sandwich was still in the oven. I asked him to toast it twice because I eat at Subway a lot, and the chicken is NEVER cooked in the middle only toasted once. I always get the same sandwich. I’ve had food poisoning as a result from other Subways because of uncooked chicken more than once before.

When my sandwich came out of the oven, I noticed half of it was missing cheese. I asked for more cheese (again) and extra chicken. Why not since it would need to be toasted again to melt the cheese anyways? While Fernando complied with adding some cheese and chicken, he refused to add the amount I requested, flat out. Additionally, he refused to toast it again, stating, “I think you’ve toasted it enough.”

His rude comment made me realize that toasting it again would overcook the bread, so I asked for a new sandwich instead. To be considerate of the customer behind me, I asked her to go ahead and finish her order so she wouldn’t have to wait for Fernando to make me a new sandwich. There were no other customers in the store. Despite this, Fernando flat-out refused, saying, “I’m not making you a new sandwich,” and not only dismissed my concerns about food safety entirely, but his annoyance towards me that had been escalating since I walked through the door, turned to anger. He’d dismissed ALL my requests and concerns in fact at this point. Clearly. Then proceeded to refuse service to me. I became very angry at this point as well, and still am. I’ve never been treated with such hostility from a place of business before. Truly.

This experience felt discriminatory, unsafe, and unprofessional. I expect your team to address this matter seriously to ensure all customers are treated equally, regardless of race, and ensure food safety standards are upheld. Not to mention, making customers sandwiches that way they ask them to be made. Eating out is expensive, and I expect my hard earned money to purchase what I ask for, or I will find elsewhere. Subway used to be my favorite fast food restaurant, and that particular store is in a convenient location for me, to frequent, but I’ll be finding another favorite to go to from now on.

Thank you for your attention. Feel free to call/email with questions or for...

Heartless business owner. I parked my car in the back of their business and brought my very sick cat into my Veterinarian directly next door. The owner of Subway came over and was extremely rude to the Animal Hospital staff, made a scene in the lobby demanding anyone in her parking spaces move immediately or they will be towed! I told her that I had to rush in to get my cat seen and that I was the one who parked there. She turned toward me without a morsel of compassion or understanding and said that she called the tow company and I was getting towed and then left. On top of being so distraught of my cat and overall situation I was publicly humiliated by this woman/Subway owner. I understand there was a sign, I understand I shouldn't have parked there, but I could never understand how someone could be so belligerent and heartless, especially standing in someone else's place of business out in the open like that. I regularly visit this Veterinarian and I frequently grab lunch at this Subway before or after; never again! They just lost a...

HIRE NEW PEOPLE!!! I have a $50 dollar gift card that was given to me as a gift had the receipt and the employee didn't care one bit about trying to fix it or figure it out it was a plain and simple you have no money then go. I've worked for subway and they are not the same anymore. Letting a customer walk out those doors unhappy was not a thing. Letting a person that is a possibility to be a returning customer especially over a mishap or computer error, when in the end, that sandwich is going on the trash, but nope let's enjoy throwing this sandwich away while we watch the potential (now never again customer) walk away and spread the word about our customer appreciation to whomever they may (and word gets around quick) over a $8 sandwich that were going to throw in the trash. GOD HOW THINGS HAVE CHAHGED FOR THE WORST!!!!! GOOD LUCK SUNWAY AND GOOD LUCK ANERICA!!!! ILL NEVER RETURN TO A SUBWAY AGAIN FOR THIS REASON AND WILL SPRED THE WORD TO ANYONE WHO...