Blaze Pizza — Restaurant in Enterprise

I’m writing in regards to a HORRIBLE experience . This is the first time our family try’s out Blaze and I’m super disappointed, in the lack of transparency with the company on the website not once in any part of it does it mention that if I’m using delivery that it would be a third party ! ( and I looked carefully because I don’t do third parties and rather pick up myself .. once again Nowwhere did it say that Doordash will be delivering, I only came to find out beCuse of the text I received , I quickly jumped on the phone to call the store to arrange pick up , still wanting to try out the blaze experience . BUT UNFORTUNATELY with not another third party CALL CENTER . I’m waiting on que for an operator , wasting time and lots of frustration as I’m losing time driver is on his way . Finally I speak to someone who now says they don’t have a ORDER FOR ME IN THE SYSTEM . Finally 15 minutes later I’m transferred to the store and the young lady says to me that it’s a door dash problem not theirs !!! Absolutely wrong because again no transparency on your websites that says doordash is your delivery guy !! Now the biggest problem here is the price I went from 37.00 dollar pizza to 52.00 absolute pile of pie !!!!😡 the lack of transparency from your company had me spending more money and beacsue of all the loops and horrible delays of getting calls answered from your call center then the store and then the Rude lead Named Maison who pretty much didn’t want to hear me out and kept saying it wasn’t his problem to bad pizza at my door .. well obviously because it took twenty minutes just to get thru to the store after so many loops and hoops . So now we have no transparency as a huge issue and POOR VERY POOR CUSTOMER SERVICE. And when I asked the young gentlemen to give me a number to a store distirict manager or corporation so I can get answers . He responded with he didn’t have one and there was no store manager on premises and didn’t operate with one . And that I can LOOK UP GOOGLE for corporate number ??????? and if that’s the truth . Then shame on this company this has to be the worst at this point. ! And I’m still waiting to see if Blaze cares to fix this young man’s poor knowledge on customer service and what Blaze will do about being more transparent because at this point you allow your customers to be robbed by third party and don’t care .. the difference in cost my family could have saved . These are hard time and the fact that I have the last of why I have to offer my children and experience of pizza .. and now to be ripped off cause of lack of transparency is horrible .. poor poor customer service .. St Rose...

Very disappointing. Starting with the gentleman at the front taking our order. We asked him several times to speak up because I couldn't even hear him. Neither could my husband. Finally, a young lady came over to take our order and ask questions. When putting on the toppings, the 2 ladies assisting us could not understand that toppings go out to the crust and not just the middle of the pizza. We finally just gave up. The flavor of most everything was very bland. I loved the spicy marinara in the past, and it tasted like there was no seasoning. Not even marinara flavor. When we received the pizza, we had tiny pieces and extremely large pieces. Ok, we can manage that. But the outside of the pizza was burnt and the middle was still very soft. Because it didn't have much flavor and the outside of the pizza was burnt, I ended up eating the toppings in the middle without the crust and throwing the rest away. What a waste of money. When leaving, I went to the ladies' room to wash my hands. The bathroom smelled like pee. Really? They had a ton of people there, and most were standing around because it was slow. Now you can give lots of grace for the dirty tables, even the dirty bathroom and maybe the burnt pizza if they were super busy but... not everything and not busy. Sad and disappointing. And beware that if your looking for anything without sugar in the drinks they only have diet coke. But they do have lots of sugary...

Unfortunately I did not have a great experience at this location. This was my first ever trying Blaze. I going in to get the 5 for $35 deal, 3 pizza and to sides. Your choice of meatballs , salad, cheesy bread, or dessert. We chose salad and cheesy bread. We asked the first young lady can we BYO salad she must've been new because she really didn't know and also said it comes with the deal, which it does not come with the deal we had to choose it. So we proceeded to say we wanted to BYO our salad everything was fine and she made our salad. We go to pay and HEATHER I'm guessing the manager is at the cashier and told us with the worst attitude that the BYO salad didn't come with the deal we were taken back because of how rude she was about it. I said the sign said you can get a salad. Instead of her saying it's 2 salad option (Caesar or Caprese) she tells me and my guess to go read the sign it's on the sign and she's not going to argue with us about it. As we inform her of the attitude she tells us to watch our attitude. Never have I experienced such bad customer service. She could of simply said it was a miscommunication and the only salads come with it are?.... But she didn't so we decided to get the meatballs instead as she walked off and told the young lady to put the salad back, we were so upset to the point we didn't get our cheesy bread I won't be back if...