HuHot Mongolian Grill — Restaurant in Fargo

I had a hmm... Interesting experience here. When I first arrived, there was no one at the hosting station for at least 5 mins. So I stood there looking clueless (along with another family of 5 who had walked in shortly after me) looking for some sort of direction as to what to do as there was no "please wait to be seated" sign posted anywhere in the establishment. It wasn't until I was so tired of being and ignored and standing there going unnoticed that I evetually just had to get a server's attention to ask what to do. That's when I was rudely told that I had to continue to wait until someone was "ready to help" me. I then suggested that there should be some sort of sign that gives direction to the potential diners walking in. He then (again rudely) stated that there was a sign right in front my face, as if I was blind and neglected to read a sign that was should have been there. I, and the people standing behind me, informed him that there wasn't a sign there. After a brief exchange of having to tolerate the disrespectful attitude of this employee, he finally did his job and walked me to a booth. Before he quickly scurried away, I asked him to go and get his manager as I was pretty upset by the way I was being treated. Once the manager came over I explained everything that went on, with that particular employee. She was very kind and listeneded to everything that I had to say and said that she would address the issue with him. In observing the other patrons that entered in after me, I realized that HE was the one that was supposed to be there at that post anyway! This whole time, I thought that this person was just a random employee that I flagged down to ask for direction, but it was HIM the entire time that was actually supposed to be man-ing that post, but wasn't there doing his job from the beginning. So I had to endure an entire attitude from an employee because I simply asked him to do his job? HuHot, you all should be ashamed of that employee!! Needless to say, the employee continued to be rude the whole entire time that I was there eating. Rolling his eyes out of his head and rolling his neck (as if it were on a swivel) the entire time that I sat there eating. I felt so uncomfortable that when my friend came to join me, I suggested that we take turns and that she get up and go get a plate of food first, before me. Instead of going at the same time. By this employee's continue behavior, I didn't feel comfortable with leaving my belongings in the booth unattended for fear that my items would have possibly been stolen and/or damaged while away. To try and end on a positive note, my server was nice and did apologize for what had happened even though she had nothing to do with it. I really didn't want to tip because of my initial experience, but again my server was nice and I could tell that she was working very hard and diligently to lighten the mood, so that I could overcome my inital experience. To the employee who doesn't like being a host at a fast-food restaurant, get a new job. It's a job-seekers market right now, which means there are a lot of employers that are in desperate need of help, who will probably pay more than what you're getting paid right now. Take advantage of that and seek a different job, because it's abundantly clear that you don't like your...

We are new to the area and looking for places that offer vegetarian food and figured this would be a good option to try. The guy who sat us had a bit of trouble answering our questions, but no big deal, we've done this before in the past so we were fine. Our first plate: the noodles weren't cooked fully which was pretty disappointing. And we got dry salads with the meal that were pretty awful and we didn't eat much of. We looked in the menu later on to figure out what this dry salad bowl thing was -- I guess it was supposed to come with crunchy bits and an Asian salad dressing but it came with nothing, it was awful! At one point I asked the hostess for an ingredient list for the sauces but she was incredibly confused by the request and said the ingredients are on the plaques, which it's clear to anyone that the plaques are not the ENTIRE ingredient list. I confirmed that this is the only option and she confusedly said yes and seemed a bit afraid. Super weird because it wasn't even a confrontational interaction, just a question. No one there seemed to really know what was going on or what they were doing there, I'm not sure how the place is even being run by this crew... I asked for the ingredient list because we don't do shellfish and I know at least one of the sauces has shellfish but couldn't remember which one for sure. I thought I remembered, but was hoping for confirmation. When we went to the Spokane location they gave us a HuHot paper ingredient list at the table when we requested it, which was awesome, but this place declined to provide us with that. Frustrating. We were still hungry and annoyed at the price for what we had received so far, so we chanced a second plate and a different cook and she did a fabulous job!! Top notch! So I'm glad we got at least one plate of hot/good food... But for $18/ea, it wasn't a very good value at all. This meal should have been $8.50/ea for the experience we had, maximum. I was almost brought the issues to the attention of someone but they seemed so awkward and confused with every interaction that I changed my mind at the last second 😑. I didn't think it would amount to anything more than another bunch of awkward stares and no results so I didn't bother unfortunately and just sucked it up and paid. Then I went to the restroom before we left and it felt super grimey and yucky which makes me nervous about the food prep if the bathrooms are so gross. I really should have checked there first. I don't think we will be back unless we hear things...

The restaurant was packed. The waitress was very nice. She got our drink orders correct and provided my husband and I a bowl of rice (for me; I don't eat the noodles). Going through the process of making our bowls was kind of hectic. There were children who were pretty much left to their own devices. I felt slightly uncomfortable because people were standing too close to me. I feel like if there are that many people in the line, there should be a worker there to start limiting the amount of people getting in line. Just have a chain or something like the fair to cut off the line. The first round of food was fine, and I wanted to go back for seconds, but even more people were coming into the restaurant. I decided to not go for seconds, as it was so crowded, I wouldn't have been able to even get a bowl! My husband went back for seconds, and I had mentioned during the first round that I wondered how they would be able to remember who had what. Well, my husband got back to the table and he noticed that he was given the wrong plate! I was upset for him because again, there was no one to manage the amount of people who were crowding the entire area. I flagged a waitress down and we told her that the cooks gave my husband the wrong plate. She only apologized and asked us if we wanted to go make another. We told her no, because it would take longer than necessary to even get the ingredients. She apologized again and brought the check. We still ended up paying almost $40 for just the two of us and one incorrect plate that my husband didn't eat. There really should have been some accountability, and the managers should really start having limitations on the amount of people allowed to go at one time. That many people all making their bowls and then being backed up to the point that other people can't even start making their bowls shows that there needs to be structure and limitations. My main point and complaint is that even when we told someone that my husband was given the incorrect plate, we still had to pay almost $40! That's not how it should have been. And they brought him out another cup of pop and he didn't ask for it or drink it! Our first visit to the Fargo HuHot may...