Juice It Smoothie & Juice Bar — Restaurant in Fargo

I'll give 3 stars, 'cause it isn't the employees' fault that the management/owners have made choices that have left me saying goodbye to the company for good. The employees I see do work very hard. The juice and smoothies are very tasty.

I love juice companies and love having healthy options. I also love the idea of people eating well. That said, I get tired of customer service and policies that leave me, the customer, in situations I'd rather not be in.

I once waited ages to order while a large group of people ahead of me had their orders prepared. When their order was finished, the employees went to the back room while I continued to wait to order. I was due to meet up w/ someone. I ended up very late. I didn't mind waiting for those ahead of me; I minded being left, still not getting to order. I should have left and almost did. This place is often understaffed and ever since açaí bowls were added, which take a while to make, the service has been even slower.

I've been given my beet juice with a lid that was faulty, opening up on me as I was driving. The shop knew it had faulty lids and had them replaced by the company who supplied them...and then proceeded to use some of the faulty lids--I'm guessing not to waste them--as much as they could. They'd try to catch the bad ones, but I ended up with one. It wasn't fun.

Today I purchased my 3 items with a credit card. In the past I've jumped between credit cards and cash. Never have I ever been told I was being charged an extra fee when I used my credit card. I don't believe this was the case in the early yrs. Today I had to ask for my receipt, which I resent as I think receipts should be automatic unless the customer states otherwise. It took ages to print, but I was given a cc charge receipt with one price on it. I went back up to the counter and requested an itemized receipt. While getting one I was told by the young employee that she was told to give out the other type of receipt with cc purchases. I received my itemized receipt. The total was different from the itemized receipt. I now had to wait ages to clear this up as the two employees were behind and trying to make everyone's orders, including the remainder of my order.

I eventually was able to ask why there was a discrepancy between the receipts. One employee didn't know. The other did and pointed to the small sign/sticker on the neck of the base that holds the tablet computer used as a till. It says something like cash and cc purchases are different prices. It isn't big, and I'm not used to looking for it as I don't remember it in the past. A bigger sign would be WAY better. Also, a line showing the charge on the cc receipt would be good too. Instead, the receipt has just one subtotal line of one amount, a tax line that reads $0 despite there having been sales tax, and a total line matching the subtotal line.

I don't need these headaches. I need a receipt handed to me, that is itemized, accurate, and timely and notes all extra charges as well as tax. I need faster service with more employees working, and I need lids that stay on (which hasn't been a problem for a while). And I need a BIG sign stating that credit card purchases will now include a surcharge to cover cc fees.

I used to love coming to this juice bar, but I've slowly come less and less due to taking a long break after every time things go badly. I asked the employee today to reverse the charge, so I could pay with cash as I hadn't seen the sign. She did just that and then--I felt like a complete a$$ because I always have plenty of cash on me, but I used up most of it the night before when I went out to eat--so in the end the cc charge had to be redone. I felt awful. So I took up a great deal of employee time, repeatedly, as no manager was on duty, delaying customer's orders from being made, only to have to pay the cc charges in the end anyway. Had I known about this policy I would have made sure I had the cash on hand. I'm just done. I'll juice and...

Worst customer service I’ve ever had! I tried to go in to do a 3 day juice cleanse. The girl working said it could only be done online, but I had previously called and told I could do it in store. The problem now was that I wanted for 2 days later and they need the order 24 hours in advance and when you try and order online it says pick up in 15 minutes. The girl working couldn’t tell me anything just kept replying “I don’t know.” Eventually she wrote down my number and someone would call me back. I never received a call. I called back the next day. Asked if I would be able to pick up the juices, and they told me no, that it needed to be 24 hours notice. I told them that’s why I came the morning before. They stopped responding to me, and then hung up the phone. I called back they didn’t answer. I called back again and they answered, I told her again that’s why I came yesterday morning. She said she can’t do anything about it. I asked if I could have a discount for the inconvenience, she said no. I asked for a manager she said she was one. I asked for someone above her and she said no one is there and I try to ask her name and she refused to give it to me and eventually hung up on me again. Unfortunately juice it does not have email contact option so I’ll just write this here. I honestly couldn’t believe the...

Customer service here has been TERRIBLE. Every time I’ve called to place an order over the phone the person working makes me feel as though I am inconveniencing them. My boyfriend called to place an order and didn’t have his card so the lady over the phone copped an attitude and told him “ it literally only takes three minutes to make” well....the next time we came we too this advice and my boyfriend had me call in in order The lady wait until my card is fully process to tell me it’s going to be a 30 minute wait. When my boyfriend who is only the “three minutes” she recommended away he goes into the location to find the lady you taking in store orders first. So you’re telling me my order took 30 minutes when I called ahead of time because you couldn’t start working on my “three minute“ order before taking orders in the store. I let them keep my 30$ for the final smoothies that I DIDN'T GET because I’m so sick of supporting such a place that can’t keep staff that know how to act like they love their job. . If you only care about getting a good smoothie then I definitely recommend this place. But NO SMOOTHIE IS WORTH SUPPORTING A TERRIBLE BUSINESS...