Potbelly — Restaurant in Fargo

This is the worst for service Potbelly’s ever! The cashier looks like a deer in headlights & didn’t hear the sandwich guy yell down the line my order for a shake & I had to ask him twice for my shake bc I don’t think he could move any faster or get his thoughts in his head any more organized if there was a fire lit beneath his feet! The toppings guy spoke so quiet that it took multiple people to interpret what he was trying to say, the tiny toppings sticker he pointed to was half scraped off the top of the 5 foot counter that our parents weren’t tall enough to read. I had to search for the spoons & forks, & finally had to ask where the napkins were! The tables were dirty, the bathroom trash was overflowing…I can’t imagine how these guys...

Stopped by once, just to try it, and I’ve been back many times since! Food is always delicious, my order is always correct and on time or early (see update). The staff is also great, always very friendly and efficient.

Update: I was visiting this potbelly pretty regularly, 2-3 times a week, using the app to order. There have now been multiple occasions where I get home with my order only to discover that it was made incorrectly. Yellow cheese when I always order provolone. Feta cheese when it was removed. No pot pie topping on the chicken POT PIE soup.

These are pretty minor issues, but it continues happening. If I order in the future, I will be sure to check my order in-store before driving...

The gal working who took our order was kinda rude. We are not from Fargo and never been here. Had no idea about the menu or how it worked. I just ordered a salad with my meal. I said a side salad. She said what one. I picked my salad. I said what does it come with. She is like look on the board. She told me several times it’s on the board ect. That I guess in itself is not all that bad. However it was the delivery of it mixed with that. Maybe she’s having a bad day. Don’t know. Also the broccoli cheddar soup had a funky taste to it and was gritty. My husband and I both enjoyed our sandwiches as they were good. Also no one greeted us when we walked in. Also I felt like a bother to some staff...