Subway — Restaurant in Federal Way

Terrible service, older white lady was so racist toward me and my family for being ethnic. Got there and asked her for 5 sandwiches she was like "really FIVE sandwiches?" and sighed. She took almost 20 minutes to finish the sandwiches, whole time she was stingy with the food, asked for cucumbers and she only put TWO in one of the sandwiches so I asked her for more and her face expression was rude. She had my cousin write what sandwich was which even 3 of them were the same, at the end I asked her for the bathroom keys she said to wait even though my 4 year old brother was about to pee his pants. 15 minutes or so passed 3 customers later and she never gave me the key because she had to "look for it", my little brother and I had to go somewhere else so that he could use the bathroom. I saw the rude attitude she had towards my family and I since we got there and the attitude she had towards other non-ethnic customers and it was completely opposite. Even after all the rudeness I kept saying please and thank you and even tipped her. No one should have this type of service when buying a product. This happened...

So thoroughly disappointed. Showed up to pick up my online order at 3:45pm and the door was locked with a note that said, "Be back in 30 minutes."

First of all, why is the store closed during business hours in the first place? Why did your store accept online orders if you're going to bounce and lock the doors? Secondly, is your store manager so stingy and strapped for cash that they can't afford to put a second employee on shift?

I've been sitting here in front of the store for nearly an hour now with no one in sight, and I'm unable to get a refund because there's no one here and I ordered on the app. And I can't get hold of an actual human with Subway customer service to get a refund either because apparently customers don't -actually- matter.

What a damn joke.

EDIT: I just called 2 hours later hoping to speak with someone about getting a refund and no one will pick up the phone...

EDIT: Called this morning to ask for refund, still no answer. I've contacted my bank to dispute charges. Steer clear from...

Lady refused to take my order because I didn’t have a mask on.. nobody literally was in the store and I was far away from her. I explained to her that everyone else let me come in with no problem and be very nice and polite. As soon as the lady gets to the counter it’s a problem. She was rude and not helpful at all. I explained I come here from time to time an never had a problem with that but I don’t have a mask at moment but I’ll bring one next time and she still wasn’t helpful. Why would y’all decline someone’s order and y’all barely have people come in to order in the first place. I suggest go to Walmart subway...