Batteries Plus — Local services in Flagstaff

Okay, so I called this place in advance on Friday for a battery replacement on a Samsung Galaxy S6. They had my battery in stock and said I could bring it in at 1:30 on Saturday so an NAU student working for them could fix it. I get there at 3 and they said they ran into complications (something about the gold stickers on the phone starting to come off) so the guy working asked if I wanted them to continue with the battery replacement. I said yes because I'd rather have a phone I can use rather than it look pretty. The employee said the NAU student would be back at 6 and my phone would be fixed at 7. I get there at 7:08 and they were closed. First of all, the employee should have informed me that they close at 7 so I needed to be there before that. I'm irritated at this point, but just wait until the next morning to pick it up. When I got there around 12 on Sunday, the employee says "There she is! I waited all night for you." My friend said "Actually we were here at 7:08 and no one was here." He responded "Nope, we close at 7." She said "Well that would have been nice to know. Why would you even say that if it's not true?" to which he responded "because I'm a BS-er." So he just admitted to lying to me, the customer. I just wanted to get away from this jerk so I paid the $65 fee (essentially $20 for the battery and the rest for service for service fees.) My friend tried to get him to lower the service fees for making me wait a lot longer than they originally said, to which he refured. After I paid, my friend said "You've earned yourself a bad yelp review." She said she heard him say something about us as we were leaving, which she asked him to repeat, mockingly calling him "so professional." When we got back to the car and I turned on my phone, I found that the screen was black and pixelated, basically ruined. I was furious at this point. Why would they make me pay for a phone that isn't even usable? My friend's boyfriend immediately went back inside and demanded my money back, which the employee would not agree to at first. After arguing for several minutes, the employee then took the replacement battery out and gave my money back. Now I have to buy a new phone to replace the one they ruined. Horrible place and horrible employee. I didn't get his name but he's an older, balding man with a bad attitude. I suggest taking your business elsewhere, to a place that can actually be trusted.

Update 10/17 I have still yet to hear from anyone at the store. I really think I should get some compensation for my phone that was in perfect working condition until this store broke it. Not...

I was really disappointed with my experience at this store. I went in to schedule a phone screen repair, and they had to special order a part for my phone. Because of this, I had to pay up front. I found out from my family after the fact that I could submit a claim through Verizon and get my phone fixed for $400 less than what I had been charged, so I went to get a refund. The associate I spoke with, who I believe to be a manager or supervisor of some sort, spoke down go me and blamed me for wanting a refund. Instead of trying to help me, he immediately started complaining that I wanted a refund because he had had to order the part. No customer service skills at all, and I felt embarrassed and ridiculed for not wanting to spend my money there. I was told that they would contact the retailer where they ordered the part from, and that they would call me back with information about the restocking fee, which I would pay. I ended up having to call them back, only to find out that the retailer had been closed. I was told I would only have to pay for shipping since they didn't have information about the restocking fee for me. I believe that they didn't call me back in order to get more money out of me. It is extremely disappointing that this business would try to take advantage of a local student, out of work, in the middle of a pandemic. Please don't go to this business. They will take advantage of you, cheat you out of your money, and overall treat you poorly. They only care about the money, and not about their...

I bought a battery for my Google Pixel and brought it in to replace the battery. When I brought it in, the phone was fully functioning, but when I came back to pick it up, I realized after an hour that the touchscreen was not working right. There was a dead zone on the top quarter of the touchscreen and you couldn't zoom in on the screen. I came in with a working phone and left with a broken one.

When I brought it back in, the gentleman told me he had forgot to check my phone to see if it worked. He offered to replace the touchscreen and issue a repair. I left my number and phone type and that was over a week ago with no one calling me back. The result of this has created hardship when it comes to my work. I have had to rotate my phone to access my keypad or touch a part of the screen I needed to insert an input. Also the use of some apps I have has been useless since I cant rotate the screen to use the app.

Overall, I spent money to replace my battery and got a broken phone instead. I wouldn't recommend this place because of the poor customer service and attention to detail. I won't be using them again, and will bite the bullet and purchase a new phone. Thank you, Batteries Plus for making my initial purchase a waste of my time. Don't waste...