Cold Stone Creamery — Restaurant in Florida

So disappointing. The young man that took my order put cinnamon in my ice cream instead of the brown sugar, and when he remade it he said there was no brown sugar even though it was right there in the topping lineup. The young lady working next to him asked him what he was looking for, when he said “brown sugar” she handed him the cinnamon too. By the time he handed it to me it was a size smaller than it should have been and quite melted. That same lady took my wifes order, my wife clearly said she wanted brownie and hot fudge three separate times because she kept asking every 30 seconds. It was like nobody had the attention span long enough to remember 2 toppings, or know their ingredients. The dining room was a mess, I just didn’t feel like the experience was worth $19 for...

On 10/16 at 4:30 pm my daughter and I went to grab some coldstone ice cream. The people were friendly but it was a great disappointment for $17 in ice-cream. As they got the icecream from the back counter it was melted . At first I was going to question it but they were putting it on the cold stone so I figured it would harden up. Well that was not the case . The lady added the ingredients and the processed to scope it runny and all into the waffle cone . I then stated is there a was to harden up the ice cream and they stated no somehow there freezer got turned off. . $17 later and a complete mess I just wish I didn’t have anything at all.

Ownership should just stop selling and close due to issues vs selling bad product

Hope your visit is...

Great experience every time I come here, definitely not your regular ice cream. If there is any negativity in this establishment, it indeed comes from the customers. That being said there seems to be a lot of sensitive, uneducated people in the Celebration area who don't understand that there will be an extra charge for toppings. They also don't realize that accidents happen (wrong order, wrong topping, ice cream falling through bag). Pleased to know that all the wonderful employees and great management will take care of you every time if something like that were to happen. 98.5% of the time this place absolutely slaps and i never stop coming back. Lastly, remember to treat others as you wished to be treated (yes even...