Crumbl — Restaurant in Florida

Ordered delivery cookies just now. They were out of one of the flavors but that's not the biggest deal. The big deal is that they did not deliver the cookie cutter I ordered and they WILL NOT answer the phone. This is the 2nd time I have been on the phone over 10 minutes waiting for them to pick up. EDITING AFTER CRUMBL RESPONSE: At the time of this review, I was calling the local store, or at least the only number provided to the local store. The local store does not pick up the phone. I did reach out by email and it seems I got someone- the email to their local store- though it seems the reply may come from corporate, as the phone number in the signature is a Utah number. I did also reach out to their chat on the contact section of the website and the agent there forwarded my info to the store. These agents have been quite helpful. I appreciate Corporate Crumbl's efforts in rectifying the situation. I have increased my review rating for that reason alone. I am not likely to raise it much higher as I am specifically rating the Vineland, Florida local Crumbl location, not the corporate office or...

What a sad unfortunate experience. I came in today to buy cookies, I placed the order and get the box. Once I got to my car I checked them and I saw two of the same type. Wasn’t sure if it was my mistake or not. Checked the receipt and the link wouldn’t show me the detail of the cookie. Went back inside to ask if it can be replaced, I basically got attacked by a lady saying that no I order two of the same one, she kept nagging about this situation I was so confused. I just said the receipt wouldn’t show me the cookie type I order and that if I can change it. Another nice lady saw the situation and she gladly change it. Another worker had the face of embarrassment of how the lady talked back to me when I never accused them of putting the wrong order or anything. Once I got back to my car I got a txt, it was the receipt being resent to me as of “here look, you order wrong” on my face. I thought that was just so rude, The whole situation made me so upset I ended up giving the cookies to a coworker. Definitely not coming back to...

I placed an order on the app that was incorrect without my knowledge. When they brought me my order, it was wrong, and I realized I had placed the order incorrectly, so I tried to review my options. I was frustrated with myself and they perceived that frustration towards them, which was not the case. While assisting me, the two girls trying to help me began laughing at me and making faces in front of me and also while they walked away from me. When I got the correct order, I told one of the girls that I didn’t appreciate being laughed at and faces being made about me and she had nothing to say, walked away without a single word, and rolled her eyes. When the other girl came back to the counter, she expressed that it was her first day as a general manager and I told her I didn’t appreciate both of them treating me this way and how the other girl walked away with attitude and unbothered. She said she was sorry and I said you are not. To be comfortable in mocking a customer is all I need to see and experience for this to never...