Chili's Grill & Bar — Restaurant in Folsom

I don’t like to write negative reviews, but I definitely did not have a good experience here today. My boyfriend and I dined in and he happen to get a margarita and I got a lemonade. Like any normal couple we share food and drinks. For more context, we are both over the age of 21 and are actually in our mid 20s. He was ID of course and we got our drinks. We waited for our food and in the mist of it my boyfriend saw four to five employees staring at us across the room right at our table. That was kind of uncomfortable bc all we were doing was scrolling on our phones and waiting for the food. Anyways, the whole time the employees would walk past us, stare at our direction and whisper to each other. They did this right in front of us too like we couldn’t hear that they were talking abt us. It wasn’t until our waitress, Marisol I believe walked up to me and said I need to see your ID in a rude demeanor. I wasn’t carrying my purse because I wasn’t the one paying but I happen to have a picture of it in my phone. When I told her I didn’t have a physical copy of it. She said that’s not my problem and you can’t have this and snatched the drink off of our table. It was honestly humiliating because she was being loud and drawing the attention to our table. She also stated that I wasn’t even 21 lol which is confusing because she saw a photo of my ID with my DOB where it clearly said I was over 21 and born in 2001. Well, after she snatched the drink she goes on to say I’m gonna go get my manager. I never even asked for her manager because i’m not a problematic person at all. My bf and I were just going to leave and not come back. To summit up, the manager comes up to us, tells us that there’s some law in California that doesn’t permit them to accept photos of IDs and told me that her waitress can get fined up to $400 and lose her job just bc I was drinking out of his drink. I honestly should’ve responded the same thing… “That’s not my problem” but I also understood where they were coming from. The manager was actually nice. She didn’t have any attitude whatsoever. She just wanted us to understand where they were coming from, but I honestly I feel like the real issue wasn’t resolved after I had mentioned her employees behavior. She didn’t say anything about it. All she offered was to give us a refund on the $6 drink that we already paid for. I really could care less about the refund, but it was not ok that the waitress behaved that way and she should be talked to and disciplined about it. Couples go out all the time in the afternoon after work to have a good time at places like these, but clearly this is not a place where you can share food and drinks with your partner and relax when you’re constantly getting stared and whispered by the employees and put an uncomfortable situation like the one I had...

I don't remember the name of my waitress but she was awesome. We went on 8/10 around 2pm (it wasn't super busy) and we were super disappointed. I've worked in food service for 13 years and let me tell you the manager or shift lead whoever he was really failed his part. My friend ordered the chicken tenders with fries and a side, I got the triple plate. (Chicken tenders, mozzarella sticks and the burgers) My friend's chicken was cold, so I tried mine and same thing cold. To me it was because they pulled the sauce right out of the fridge and put it on Luke warm chicken because the sauce was COLD like come on. The fries my friend got were not cooked at all, our waitress tried by telling us she asked her manager if the fries were done and he told her to bring them out. LISTEN TO YOUR WAITRESS you should know better as a leader to send out poor food, you knew. Apparently the fryer wasn't heating up to tempt. Word of advice you WAIT for it to be the right temp don't rush out your food, we came to dine and didn't get to enjoy our food because of your mistakes.

When she informed him we weren't happy about the food he didn't have much to say. When he returned and we tried to explain about the chicken and the honey chipotle sauce being cold he told us some excuse about the fryer not working right and that's why the chicken is cold. So besides listening to the concern, your restaurants manager KNEW the food wasn't up to the appropriate temp and sent it out anyway! That is negligence and he and his cooks need to be retrained. Was the food even being tempt checked? Has he forgotten his serve safe and all the things that can happen with food not properly cooked/reheated? We wanted to have a nice experience and enjoy good food, this was not it.

As a manager you do not send out cold food, you do not send out food if you know your machines aren't working. Customers in most cases are understanding if it takes a little longer. Do things right! We weren't rude when we expressed our concerns and disappointment.

If this is what the quality of the restaurant is, and it continues at some point someone is going to get sick!

If it wasn't the weekend I would have reported it to the health inspector. Do things right, rules and guidelines and training are there for a reason it...

I never imagined I’d be compelled to write such a review for a restaurant that has long been a family favorite. Tonight, we came to celebrate my son’s 13th birthday at the Folsom Chili’s, only to leave disappointed and disheartened.

After waiting 15–20 minutes, we were seated at a table for six. We typically start with chips and guac which is my son’s favorite but despite ordering it right away, it never arrived. We later realized it had been sent to another table. Mistakes happen, but what made it worse was the lack of attention from our server throughout the evening. He seemed far more attentive to the tables on his right, while ours was repeatedly overlooked. We waited far too long to place orders and struggled to get his attention for even the most basic requests.

When it came time to pay, we noticed the chips and guac were still on our bill. After struggling to get our server’s attention, my husband finally flagged down another staff member and said, in a lighthearted but genuine way: “Hey man! Our server is struggling, can you please help us?” Instead of helping, his response was: “Have some respect man, we’re just really busy.” In all my years of working in the service industry, I’ve never spoken to a guest that way, nor have I ever been spoken to that way as a customer. It was unprofessional, dismissive, and unnecessary given how politely the request was made by my husband.

I want to be clear: I am not sharing names because this isn’t about singling anyone out. We know many of the staff are young and still gaining experience, and we genuinely respect that they’re doing their best in a tough job. The concern here is that management hasn’t provided the training, guidance, and support these employees need to succeed. That lack of oversight left us feeling ignored, dismissed, and disrespected. Unfortunately, the manager’s own response: “We’ll talk to them, but we’re busy” only reinforced the impression that customer experience isn’t a priority.

We had hoped for a simple, special dinner where the staff might even wish my son a happy birthday, but instead we left disappointed and unheard. Sadly, after tonight, I don’t think we’ll be returning to the...