Cedar's Palace — Restaurant in Fort Lauderdale

SCAM ALERT WHEN PAYING THE BILL

An issue regarding a billing error that occurred during my husband’s visit to this restaurant last Tuesday, when he dined with his parents.

After they had paid, signed the receipt, and confirmed that the transaction had gone through (including receiving the SMS notification and seeing the charge posted in our American Express app), the manager approached my husband claiming there had been a mistake. He explained that the waiter, named Dani, had made an error and that the original transaction had been canceled. My husband was then asked to swipe his card again for the same amount — $128.78 — which he did at 5:17 PM. Firts one was at 3:41 PM.

The manager assured him that the first transaction would be canceled within three business days and that only the second charge would remain.

Unfortunately, this has not been the case. At this moment, not only is the $128.78 charge showing on our card, but the original charge was not canceled and is actually showing up as double the amount ($257.56). We are now being charged three times the correct price, which is an absurd.

I have attempted to contact the restaurant and the hotel multiple times, but have not been able to reach anyone. This is revolting, especially since the manager had guaranteed my husband that we could reach out for assistance if any problems arose.

The Hotel Manager only says the restaurant is a third party and she only transfers the call to a number that noone never answered.

We STRONGLY RECOMEND: STAY AWAY FROM THIS...

This is the worst service I have ever received at a restaurant. The waiter from Hati that works outside is just plain rude. Yesterday he greeted our table by saying “order food now, drinks later”. When I said we wanted to order drinks first he said no, and repeated “food now, drinks later. Then as we were ordering our food he must have decided we were taking too long, because he walked away from the table mid order saying “ I have to deliver some food.” As I was ordering my sandwich without sauce, he actually rolled his eyes at me, as if this request was annoying. The food was average at best. Then it took 25 minutes for him to bring the check after I asked for it. And five of those minutes was for him to re ring the check so that he could charge for an additional soda that he said he forgot to charge us for. What I’m describing is just one incident, we have eaten here several times, always with the same waiter and...

This is THE worst restaurant I've EVER been to. Not only is the food quality extremely bad, it is also crazy overpriced (spend $80 on a simple lunch for 2 ppl....) and the service is the worst service I've ever seen at a restaurant. The 2 servers that we spoke to were plain rude and looked annoyed by my food allergy request. Despite insisting multiple times that I have a severe dairy allergy, they brought me a plate with BLUE CHEESE SAUCE on it! If I hadn't been careful and ate the salad right away, it could've been dangerous... The rest of the food was frozen and canned food. Even the fries were undercooked (how hard is it to mess up frozen fries?). The fish tasted rotten and I had to spit it out (I had never ever done that in my life before at a restaurant). 0/10. Would NEVER come back here again. If you're staying at the hotel, go eat outside and avoid this place at all cost, do no waste your...