My wife and I went for Thanksgiving dinner, we have done several holidays here in years prior. I specified my food allergies (nuts) on my reservation but still reiterated to the waiter, which he did a mediocre job at following through on. I enjoyed my local craft beer they had on draft, my wife had a stale Rose, the bottle had obviously been opened days previously. First course was good, my wife had the apple chestnut soup, they did withhold the nuts from my salad as I had requested. Main course was decent for my wife who had the braised short rib, since it was Thanksgiving I went with the turkey, it was served room temperature, it was cooked properly and was moist but it had no flavor at all, no gravy or anything else to top it with, the small portion of stuffing wrapped with sausage was okay and 3 asparagus spears and tablespoon of cranberry sauce were decent. I took the turkey home to put gravy on. My dessert as I specified earlier had to be sent back due to allergens; my wife had the apple cobbler in a cold “hot” skillet. I pointed this out before he brought me the same out as a replacement; I got a warm skillet. I can honestly say I would have been just as happy with Boston Market thanksgiving dinner for a fraction of the price. We are not ones to complain much especially when at the place, not looking for handouts. I am sorry I talked my wife out of going to Eddie V’s for Thanksgiving dinner, I know the service and standards there are much better. I can not see myself going here for a meal in the future, especially not for the...
Read more14 people get together to celebrate someone’s birthday. $50/head bought us: 45 min wait time, cold shrimp, $25 for 3.5 oz of skirt steak that was overcooked, flavorless and cold, chicken fried steak that had a deceiving outtershell of batter but then you cut into another tough over cooked piece of meet. (People picked off the fried shell and left the beef). There was obviously zero points of inspection and control from management. I can’t beleieve the food made it to our table in that state. The pictures of food they’ve posted are comical. Your plate will look nothing like those images. There were at least 4 people including managers loitering at the hostess stand while we endured that level of service. Then to top it all off the table orders cobbler for the birthday boy and table ... the waitress shows up to say they are out of vanilla we say chocolate is fine, then she never returns again. We wait and wait and ask and ask and no one ever brought the dessert. All management had to say was “we are so sorry”. We are so sad we chose this place to have our celebration. They left quite a stain on the event and we will never return. Omni, I take it your hotel as a whole is run and operated like your restaurants? I won’t be...
Read moreWe took a chance on the broadly advertised Thanksgiving Buffet. 1st, they have everything to learn about traditional Southern US Thanksgiving necessities. The food was mediocre at best. We were seated, at table 3, and had to walk at least 100 yards (one way) to browse a disorganized mix of foods. The head chef has no clue of seasoning for a very Southern audience! 100 yards back to table 3 and after a couple of tastes we said, “Why didn’t we go back to Gaylord Texas for our thanksgiving feast (they know what they are doing)! We, as well as all others, had to pay in advance for SERVICES AND QUALITY NOT RENDERED. For a 25% built in gratuity we had to ask for water, no one cleared used plates from table….. No other conveniences were offered. Was table 3 just a fluke? We don’t think so!! Totally insulted by such poor service and food. No way we could recommend...
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