Peter Brothers Hats — Local services in Fort Worth

I’m very disappointed with the hat renovation I had done at Peters Brothers. I took my Dad’s Stetson to them for a renovation which includes cleaning, new band, new lining, re-blocking, re-sizing if necessary and re shaping. When the lady at Peters Brothers took my hat, and my $100 up front, I specifically asked if the liner would be a Stetson liner like the original one in the hat at the time. She said yes, and the hat would be ready in 6 weeks. It took 8 weeks. When I picked it up it was obvious that it hadn’t been re-blocked. It was still dirty and the brim was not re-shaped to the correct shape. The new liner was not a Stetson liner, it was a Peters Brothers liner. You can see where the original band was double stitched by Stetson with closer than 1/8” stitching, a sign of a good Stetson. Peters Brother’s just slapped the new band in with a sloppy 1” stitching. On top of all those problems, the hat stunk of some kind of cleaning solution. When I pointed these things out to the man who worked on the hat, he seemed much more concerned about his feelings being hurt rather than providing a properly renovated hat. It was a total waste of $100. I recommend you stay away from...

Customer service is alive and well at Peters Bros.!

I received my new hat today and have to compliment the craftsmanship that only a century old institution can provide.

After a long wait, I got the call my hat was ready and then was surprised to get a sincere apology for the wait, plus an upgrade!

I've worked in downtown Fort Worth for 32 years and finally went to Peters Bros for the first time to get a custom made hat. Although the wait time was disappointing, their customer service shined through in the end and I am a happy Peters Bros. customer.

I would be giving 5 stars for the supurb quality of my hat and how they owned up to production issues with an apology to me and by going above and beyond in delivery to make me satisfied with my purchase, but for the dissapointingly long wait time to get it.

Due to their excelent product and thoughtfulness, I would/will go back again, and recommend Peters Bros. to anyone looking to get a very high quality piece of Fort Worth...

This is a real hat shop that knows hats and cares about hats and the people who wear hats. There are few ready-made hats on display for purchase. The emphasis is on custom order hats, and they are expensive because they are carefully handcrafted from the finest materials. But they also repair hats, and the proprietor was incredibly patient and generous with his time and expertise in discussing a potential repair to a hat I had not brought with me. He showed me the machines that he uses to do the repairs, discussed the types of repairs that I could do myself versus the ones that would be better brought to the shop. And he insisted on providing me, free of charge, with some of the things I would need for the repair. The care care and the craftsmanship and the expertise are clear. This is the type of business every city would love to have. If you have hats or want hats, this is the...