Le Méridien Fort Worth Downtown — Hotel in Fort Worth

Edit: The GM replied to my response and I did take the offer to reach out to me personally. He gave me a detailed solution or action that took place after reading my review. He hit every point and seemed to leave no stone unturned. I appreciate his willingness to take what I said seriously, and to look into each aspect. And for that, I will say my opinion of this place has improved. It is a beautiful and newer hotel, who is still probably working out kinks. Thank you, Chase, for your willingness to take action. I can respect someone that is on the ball when receiving poor feedback and trying to figure out where the gap in service occurred. After that email interaction, I am open to returning and giving it another go.

We will most likely not be back. The facilities were nice, however, the AC had programming that said it was “65 degrees” but our room was HOT. More like 72-74 degrees all night. Barely slept and it had the dumb programming to not let it be changed to go lower than what we had it. The coffee machine in room came with instructions that don’t correspond to the model of the machine they have. I’m a fairly smart person, but with no visible “on/off” switch, it took me 15 minutes to figure out how to turn it on. I mean, put something more simple in there, or update the instructions. When we struggled with the coffee, we went down stairs to try to find some. Couldn’t find any. It was 10am on a Saturday, come on now.

On Friday afternoon, we went to the pool. It has great potential and is a beautiful roof top setting. Patrons were making out, nearly doing the deed, and causing a scene, making everyone uncomfortable. We tried to order 4 beers with the QR code, and the estimated time to be delivered was 30 minutes. So $35 and an hour later, still nothing. My husband had to go look for the bar on the 14th floor. Luckily Tiffany helped him on the 14th floor and lead him downstairs to the bar that serves the pool. (Tiffany was great btw, she needs to be in charge of something customer service wise because she was a problem solver.) They weren’t busy at all, not a customer in sight, and had no excuse for why the beers weren’t delivered or why our order was missed.

For a 4 star hotel, we were very disappointed. We normally stay at the Kimpton a few blocks over, but they don’t have a pool. Going forward, we will forgo having a pool and instead take a comfortable stay...

For almost 200 dollars a night (and WELL OVER 200 a night including parking), this stay was a complete rip off. I stayed for 6 days and 5 nights. When I arrived, they put me in a room with broken AC. And instead of walking me up my new key, they made me drag my heavy bags down to the lobby to get the new key (after I told them not to give me a room a mile away from the elevator as I had a ton of heavy luggage). When I arrived at the front, the woman made me AGAIN show my ID (I literally was there 10 min ago and showed the employee standing right next to her my ID) and I had to DIG through my luggage to get my ID. I know it sounds small but it shows customer service was very clearly not at all a priority (proven even more later in my review).

On day 3, my coffee maker broke a the big light in the room went out. I told the person at the front desk in the morning and he barely even acknowledged me and I had to offer my room number, he didn’t even ask. Surprise surprise, when I got back the coffee maker was still broken and light still out. I then told the late afternoon staff who assured me it would be taken care of while I was out to dinner. I didn’t arrive back for another 5 hours and it wasn’t fixed. So I didn’t get coffee the next morning. The girl at the front did have the chef get me coffee but it was way late as I didn’t have my morning coffee. That day they brought up a new coffee maker that made coffee that smelled like burnt plastic so I didn’t get coffee my last morning either. The light bulb was never replaced.

The cleaning crew threw away several of my items. One of which is a stopper for my face cleanser so it doesn’t explode during travel, well since it was thrown out, surprise! My bottle exploded.

Lastly, the walls were paper thin. I was EXHAUSTED from a week of straight meetings and I was JOLTED awake SO MANY times due to loud neighbors and people simply walking in the hallway.

If you want to spend close to 250 dollars a month to deal with horrible customer service and sub par facilities, I would recommend...

Let’s start with the good…. BRIAN was the best bartender! Made our stay so enjoyable. My husband and I had our wedding last Saturday… we stayed at le merridian the Friday before for our “get ready place”. We stayed ONE night and were CHARGED FOR THREE. We are out of the country on our honey moon trying to figure out the discrepancy. They got our rooms and credit cards mixed up with someone else’s. I called to get a refund and they said they couldn’t refund us unless said person calls and authorizes the charge to their credit card. I was speaking to Lupe about this situation. I asked to speak to the manager and they were “in a meeting”.

When we first arrived we had to wait 20 minutes for the valet person to come take our keys. Valet was also the same price as a room for one night which is ridiculous. My makeup artists valeted when she arrived and they lost her car. She called to order her car before she left and the front desk simply hung up on her because they couldn’t find her car.

My husband and his friend went down to the lobby to grab snacks and “interrupted” the front desk persons dinner. Which they replied to “it’s just me working, just take them. I don’t want you interrupting my dinner again”.

THE ELEVATORS ARE BROKEN! Many people in my wedding had to take the stairs. Why are the buttons on the outside?

This place is very unprofessional and not put together at all. It’s a beautiful hotel and would be more enjoyable with better staff and customer...