The Ashton Hotel — Hotel in Fort Worth

First, let me start out by saying this was our Thirtieth Wedding Anniversary celebration and we were planning to make a weekend of it. To start things off, the whirlpool bath in the room was not working, which was why we chose this specific room in the first place. When checking out I mentioned this to the front desk personnel, who could not have cared less. I told her we had specifically paid MORE for the room because it advertised that feature. Cricket noise. Secondly, we were jolted awake by an unsolicited wake-up call at 7 a.m. When I mentioned this, the front desk person replied, "Oh yeah, there were several others who had that happen too." Well, the fact that others suffered the same fate…that makes me feel so much better. Not. Lastly, we had an appalling experience retrieving our vehicle. Initially we were told that it would be at least a half hour to get our car. Well, okay, there was only the one attendant and he seemed to be rather frazzled. We waited 20 minutes for our car, finally the attendant told us we might want to go down the street a few blocks to the Hilton as they were parking cars of the Ashton guests at that location, and they could help get our car sooner because he thought he would be at least an additional half hour getting ours. We walked down to the Hilton and stood in the cold for 20 to 25 minutes until I tell my husband that I am walking back to the Ashton at least I can sit indoors and not freeze to death while waiting for the car. No one ever helped us. We wound up returning to the Ashton only to discover that our car keys had been lost and at which point they began asking for a description of our vehicle. At this point I was nearing tears. When our car was finally returned the surly valet had a minor fit when my husband declined to give him a tip. I mean, really? You are rude, non-responsive, apparently incompetent, and then expect a tip? When we were leaving the young woman at the front desk apologized for the absolute disaster of a stay and said that she would have the manager contact us later that day to try to make the experience right. I told her that we would really appreciate a call. That was a Sunday morning, it has been three days since this happened. Any guesses? Yep, no call. No email…No comment. I completely understand that a couple’s anniversary may not be a big deal to a business establishment, but it really was a special milestone to us. I also expected a level of excellence and service at an establishment of this caliber, or should I say the “purported” caliber. Never again! If I am hoping for quality, I will go to the Omni or even the faded albeit service-oriented Renaissance. I seldom write reviews and certainly try not to dwell on a negative experience, however, I am hoping I can save someone else some grief and incredible disappointment over a spoiled...

At nearly $300 per night I had high expectations of this "boutique" hotel and was terribly disappointed. The room was a typical hotel room and the bed was comfortable but the pleasant anniversary getaway hotel ended there. We were supposed to get a "Tea/light lunch" with the reservation; however, there was no such thing offered/provided. We were in the 4th floor facing 6th street and the traffic noise, especially in the wee hours of Saturday night, was very, very loud. Car alarms on the street and loud cars make for a poor night's rest. The windows of the hotel were caked with dirt. The desk staff seemed wholly incompetent (every time we walked past, without luggage, they would ask "are you checking out?"). The required valet was a joke, we called down to have the car retrieved and got a call back from the system indicating it would be ready in 10 minutes, when we showed up at the right time the answer we got was "oh, sorry, I didn't hear my phone buzz". The next time there was no call back that the car was ready and when we decided to go to the lobby to check on it, behold the car was there. The Echo Auto that I leave attached to my dash was broken. Luckily nothing was stolen. As someone who has spent a lot of nights in hotels this is among the poorest experiences I've had. If you want a historic boutique experience I would highly recommend that you try the Kimpton hotel that's at 7th and Main instead of The Ashton, the AC Hotel (boutique brand in the Marriott family) that's on the West side of 5th and Main or even the Courtyard by Marriott that's on the East side of 5th and Main. Terribly disappointed. Definitely...

This pace is great! It’s actually a real HISTORIC hotel in the heart of downtown Fort Worth. This hotel makes you feel like you’re going back in time however the hotel itself is kept up and up to the times. The architecture and some things you’ll notice inside are historic for sure. Valet parking only unless you prefer to park your car and walk which isn’t recommended. We chose valet because I prefer to keep my vehicle safe overnight. Check-in is a breeze with no issues in that department. The spa suit is really nice with claw tub loaded with jets as well as a shower in the bathroom. Breakfast is grab and go which is perfect for the business man or woman doing business downtown. There are places to eat around there. The staff was very accommodating for I had come into town from out of town on business and didn’t show up until late in the evening and by late I mean after midnight. They held the room and didn’t roll it over so I was able to check in and get some rest. I did have some minor issues with the accounting side of things due to a few mistakes but the staff helped me out as did the general hotel manager. Bruce was great and they are very friendly. I greatly appreciated the hospitality and will to get things sorted out after the issue I had was noticed. I will be staying here in the future for sure!!! Thanks again to everyone at the Ashton.

If you’re looking for a nice place to stay for a few days that’s historical and pleasantly different, safer both hotel and location wise as well as financially speaking with card transactions and fee management then the Ashton can no doubt be trusted

Thank you Bruce...