Chick-fil-A — Restaurant in Fort Worth

Last straw at this chick-fil-a. Paola is the name on my receipt. There was a manager with glasses assisting her around 6pm. The young lady, not a manager, standing at the drive through menu was nice taking my order. I told her I would go to the window instead of her making the item free, so she wouldn’t get in trouble. She was attempting to resolve the situation and be helpful, but I was definitely expecting for the manager to be able to help with redeeming my reward item the correct way. This was not a reward that came from the restaurant. It was a reward I was redeeming from purchasing and earning points. This is not the first time I have had issues here from service to quality. I came directly here after working to get my reward item and a few other items. I have gotten this same item at other Chick-fil-As via reward redemption and standard purchase, and they figure it out. It’s a shame I have to drive to Argyle or Roanoke for good service and quality. The two young ladies at the pickup area didn’t give not one thought or care into how to put the item into their system. How hard is it to enter a frosted root beer into the system to make sure the “frosted beverage” reward is redeemable? Why are other locations successful at fulfilling requests that Champion Circle Chick-Fil-A can’t get right? Why was I given the price to pay for the “frosted beverage” but couldn’t redeem my earned reward? Yes, nobody at the drive through window cared. One try, we can’t, and this is the price. I just smiled and asked them to cancel it along with the other items I was purchasing. The items were prepared and ready on the tray, and I left them all. Along with this silly parking lot situation, Sandy, Sandy, what’s going on? This evening my concerns were too much for just a chick-fil-a survey complaint. My salads are still lacking, they still incorrectly prepare orders and ask you to pull up and wait (which ends up being over 10-20 minutes), many of the workers are not apart of the “my pleasure”, “our apologies”, or “thank you” Chick-fil-a crew. The quality and care of the food and orders has gone to the lowest. I have even gone inside to order, and it’s the worst. My latest on the go biscuit run for my kiddos has been Whataburger, because this Chick-fil-A has screwed us one too many times with cold dry hard biscuits and skimpy contents, including sometimes not including the paid for cheese. Over it! I guess the party taking the extra mile is the customer, literally, driving...

So I used to live in the area but I have since moved to Oklahoma unfortunately, trying to get back to DFW lol anyways, visiting the area I stopped in with my daughter to this location and had ordered our meal on the mobile app and sat down to wait for it to be brought to us. After waiting a what seemed like a while, I decided to check on my order. They did not have a record of my order after speaking to the manager. He suggested I check my app to make sure I order the right location and sadly I did not. I accidentally ordered at the alliance location. He kindly said I would have to get my refund by calling the other location but he would go ahead and get my order for me. When he brought it to our table I told him here's my card and he said no that's okay don't worry about it and I said are you sure and he was like oh yeah no problem. That was so nice of him and he was very understanding and helpful. I do recognize this manager from when I lived in this area before so I know he's been there a good while and he's awesome! Just wanted to say thank you so much for the help and the meal! It was delicious as always! Upon calling the other location to get a refund they said I would have to go in person with my card that I purchased the order with and sadly I cannot do that right now because I currently live out of town. But being that I got the meal for free at the correct location that I was at, I chose not to pursue the refund....

Not the best experience at a Chick-fil-A. Came in and order a #1 with watermelon mint lemonade, #3 with Sprite, and a large fry and an extra watermelon mint lemonade. For whatever reason the young man taking the order didnt get it right. I went to the restroom while my wife waited for the order. When I got to the table to see the look of frustration on her face. She said the young man got the order wrong. She said she tried explaining to him what we ordered and he was confused. He upgraded the order on his own. We never said upgrade we said we wanted to add another. We were left without the fry and the lemonade. I went back to talk with him and he still didnt understand. It was frustrating to me at this point. The manager came and I explain to her what I ordered and she immediately understood. She said he upgraded instead of adding an additional. She offered to make it right but at that point my wife was over it. The manager kept asking. She even said it wouldn't be a charge but my wife said she didnt want to eat and it was okay. As my daughter and her friend dined in to eat my wife and I got asked twice on two different occasions was the order in the serve hand ours. We said no both times. Both times the order had to be taken back because the food was already delivered to the patrons. Not sure what was going on there yesterday. Dine-in area wasn't too busy so I don't see how this...