Starbucks — Restaurant in Fort Worth

So I asked for a Venti coffee and when I got to the window I asked for extra creamer in a cup. Then she gave me a grande, I politely reminded her that I ordered a Venti. She proceeded to tell me that I ordered a grande. But I never ordered grandes. Then she said she’s gonna have to charge me the extra, for Her mistake, and we all know that good customer service would have not charged 30 freaking cents. The next day I came back and ordered my Venti, and of course, when I get to the window, I need extra creamer because they didn’t put enough. And the lady tells me that I can order the extra creamer in my coffee before I get to the window because it’s a recurring thing!!!! You know I would’ve just been fine with the suggestion of adding extra creamer, but the fact of the matter is I like to do it myself, because if it’s over creamed it’s going to ruin my coffee and my coffee is very important to me in the morning. It is something I look forward to. And the fact is they do not make it properly… So I like to do it myself. But for you to say and add that extra comment… This is a recurring thing. You rude customer service representative… This has only happened twice and it is because y’all don’t know how to properly cream someone’s coffee. And yes, I am picky. I would rather do it myself. I would have gladly taken the suggestion and asked for an extra cup at the window when I order, but then you want to be petty and catty and that is very unprofessional. It’s so sad that this is our only Starbucks other than Burleson. So for now on, I will ask for all my extra cream at the window. Thank you very much. And for the record, I love Starbucks… But this one has poor customer service. When someone gives me great customer service, I will complement them and even write a good review about them. But these women here give poor customer service. SMH, Management should...

I use to love Starbucks before all the controversy. I would go at least 4 to 5 times a week. I am paying over $7 a cup. I think the workers should at least show more respect. I come to this location in the evening of September 4th. The only reason I still come to Starbucks at this point is for the convenience. The screen was malfunctioning that day and I called out to the speaker wondering if it was working. No one answered, so I went to the window to see if maybe something was up. They start freaking out telling me to not do that next time. No big deal I just didn’t get an answer I told her. She goes I was answering, but you had your window up she told me. I’m like I’m pretty sure I had it down, but I could have just remembered wrong. She’s like we had you on video. I ask my husband and he said I did have my window down when I was at the speaker. I just feel like it wasn’t necessary for her to imply that I was lying. Like it was never that serious to begin with. Anyway at this point I am fed up with Starbucks. I don’t ask for much I just want my coffee and go. I feel like I am paying way too much to feel like the workers are doing me the favor for the service. I always try not to be rude and somehow many times they act like I’m not good enough to go there. I am not saying we should be able to treat workers however we want, but they should have some respect for their loyal customers who pay a lot for the convenience of Starbucks. I have had many great experiences as well. However, this is the last straw for me. I am making my coffee at home from now on. I don’t remember the girls name, but I feel like she embodied every reason why I never want to go to Starbucks again. I know I am not the only one who feels this way. Let’s do...

This location is a hit or a miss. Lately, it's been a miss! I distinctly remember one occasion that I will never forget because I was just shocked that the barista thought it was ok to serve it... It was last summer and I had ordered a venti-sized drink and asked for light ice. She finally finishes the order and calls my name and as I walked up to the counter I was SHOCKED that my drink was only filled up 1/2 way. In a venti!!!! She looked at me like, I know it's only filled half way but I'm hoping you don't notice and don't say anything. Unfortunately for me, I did not say anything (I should've) but I was with my family and we were ready to go. This same issue happened again recently but in the drive-thru and this time I asked that they fill it to the top bc what?!! Even the drive-thru employee looked at it like, Huh?And then most recently, I always order no foam in my lattes bc Starbucks LOVES filling the last 2/3 with foam. Four out of fives times, my drink always comes only 2/3 full. It's so infuriating. I'm paying almost $6 for a not-even-full drink!! And the way these baristas think that if they fill up your cup that doing so comes out of their paycheck! I pay almost a dollar to substitute my milk; please fill up my damn cup with the...