Chipotle Mexican Grill — Restaurant in Fort Worth

I guess it’s a first time for everything!!! So today is just one of those days where it seems like everything goes wrong!! My DoorDasher came with my food in a hurry, she was great but as I’m eating my food a few minutes later I’m scooping around and get to the bottom and there is an eyelash in my food. Definitely not my own eyelash. I contact support “help” on the DoorDash site and have to go through 3 chat agents only to get lied to about connecting me with someone who can help me! Finally get an email: Hello LaShunda,

You recently reported an issue with your DoorDash order. Based on the details you shared, we escalated your case to a specialist on our team for additional review.

We're following up to let you know that we've concluded our review and have made the decision to deny your refund request.

We recognize that you may be disappointed by this outcome, but we based our decision on a comprehensive analysis of all relevant factors, including the full details of the order, the details of your refund request, and your overall account history.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

Sincerely, Ahl Lhen DoorDash Support DoorDash Help #1 - I never asked for a refund in the chat. And #2 they didn’t even ask me how I would like the issue resolved. I’m not happy today at all, I order here seldomly but I have never had any issues. Today was not the the day for me to have hair in my food, so I won’t be ordering from you guys anymore. I also called the store only to get a recording that said the best way to handle issues is through the site!!! So no refund, no replacement and no food for...

I went in for a scheduled interview and management wasn't present for the interview they scheduled me for. I didn't receive a phone call or any other form of prior notice. The available personnel suggested I return at the same time the next day. Why should I do that, so that they can no call; no show on me again? Why is it acceptable for management to fall short on professional obligations of communication and attendance, but not for kitchen/wait staff? This is a big red flag foreshadowing further communication, future initiative, and potential judgement issues. If a manager can't/won't commit to any form of communication with a candidate for hire or even show up I don't have much faith in their ability to pay accurately or on-time, or to run other logistical operations of the restaurant. This is not conducive to a leadership mindset, and worrisome to those currently employed. An even bigger red flag is that no further effort was show by management to reach out regarding their failure to maintain the appointment they set or to even apologize. Having served as an operations manager at the district level of a different industry, I would demand more of one of my site managers and their abilities to perform basic duties. That's fine, as I won't be back. I don't want to be a part of a work culture where the leadership is lacking to this degree. Who would have thought we would live in a day where a manager of all staff members would no call; no show and without any...

First time at this new Chipotle and was excited to eat the chips and guac. Ordered a regular and there were only a handful of STALE chips in the bag. The server who was putting the guac in the ramekin looked like she was about to cry or punch me in the face, cause she needed to grab a new container of guac even when I said "oh you do not have to do that!" and then proceeded to SLAM the container on the counter. After getting the new guac into the ramekin she then throws the ramekin at me. I used to work in the service industry at Salt Grass and was a manager there, BUT it took A LOT for me to not chuck it back at her. I said thank you and then said thank you to the cashier who also looked like she hated her life and also didn't include the chips for my friend's order. The girl who was serving the food was also just chucking the options into my friends bowl, not caring that it was missing it. The young kids who work there really need an attitude check. I GET they hate the industry but you MUST fake it till you make it. It's not for everyone but it is money. Fake a smile and it goes a long way, I know this from working just like them. From a managerial perspective, there needs to be training on respect, PRESENTATION, kindness and smiling. The only employee to smile at me was the tall cook on the grill, who actually looked like he was fine being there, let him interact with...