James Avery Artisan Jewelry — Local services in Fort Worth

please read before taking your bracelet to add charms! I took my bracelet to get a charm added. They told me it would be ready the next following day after 5pm. My bracelet had 9 different charms before the one I was bringing to put on. When I go in to pick up my bracelet they bring out a whole different bracelet that only has 2 charms. I right away make it clear to them that this is not my bracelet. They then proceeded to tell me they gave it to the wrong person with the same name as me. Then told me they were going to try to get it back. I gave them time to get it back and they told me that they person that took it was going to mail it back. Well I’ve yet to get my bracelet back. And when I asked if I was going to receive any form of compensation they told me no, since that was a District manager decision only. So not only did they hand my bracelet out to a complete stranger, they yet to give me another bracelet or get my original bracelet back. They have also not called me to give me updates on the bracelet I’ve had to call them. I don’t understand how you can give a whole bracelet out to a random stranger when we are supposed to be asked for a receipt when coming to pick up our bracelet. What is the point of bringing in a receipt and an ID if you are just going to hand out bracelets to...

I went to pick up my bracelet after getting a new charm and when I dropped it off I noticed that I had lost two charms the loops of the actual charm not the jump hoops (I haven’t had my bracket for long). This time I just politely asked like what could it have caused and how to fix it and was helped by two very nice employees who went to see what we could do. However the manager Liz was talking very loudly from the back saying it wasn’t her issue and it was just wear and tear, which is understandable, however I was talking to the employees about another charm that looked like it was about to fall off too. Liz comes up with a very disrespectful attitude talking to other employees about how it was my fault and question why I was still there. One of the employees that was helping me looked over and told...

visited the jewelry shop as a new customer, but was not treated very respectfully by the consultant that was helping me. I know James Avery has a reputation of being overly nice and respectful to customers, but this experience definitely push me to not go back. I ended up buying the ring I wanted but was surprised I wasn't told about other features, or things the store offers for customers. Overall not the best customer service experience, as a fellow hospitality worker myself it was a bit sad to see, I believe no matter what we should always be kind to others because kindness goes along way, I was overly kind to the consultant but unfortunately it was not reciprocated. Very beautiful ring, not a beautiful experience and will not be back for more jewelry in store. Happy...