Arby's — Restaurant in Frisco

Update: November 2023

It seems that many changes have been made here, and today's visit was exceptional. The inside of the restaurant was also spectacularly clean, and the service was fast and friendly at the counter.

This review is a few days overdue due to the Christmas holiday, but I felt it was important to post about my experience with their customer service (or lack thereof...).

I went to this location a few days before Christmas to order a meal and two drinks. I pulled up to the drive-thru and immediately was greeted by a young girl who sounded like she was annoyed with life. She actually sighed while saying, “May I take your order?” as though my visit was the worst inconvenience she had ever experienced. I started to tell her what I wanted and she cut me off halfway through my sentence and abruptly said, “Hold on...”. I waited another moment and then she said, “Ok, now what did you want?”. I told her again and when she asked what I wanted to drink with the meal, I ordered sweet tea. She immediately said they no longer had any sweet tea left, so I asked for Sprite. With great annoyance, she asked if I wanted anything else. I told her I would also like an UNsweet tea and she said they no longer had any of that left, either. Imagine that. This was an hour and a half before closing time, so I am not sure why there wasn’t either one left. Before she could even get the sentence out about not having any unsweet tea left, either, a gruff male voice came over the speaker (presumably a manager?) and he very rudely screamed at me: “Ma’am, she JUST SAID THERE WAS NO MORE TEA LEFT!”. Um, actually, she said there wasn’t any SWEET tea left, but I digress. After being yelled at in the drive-thru, I simply said, “Actually, never mind.” & decided I would go elsewhere; at this point, they might have spit in my food!

I would love to be able to review the actual food/drinks; however, I didn’t even get that opportunity and I am not sure I want to try again in the future. I can understand a bad day, but there is never an excuse for yelling at a customer in the drive-thru. I don’t typically have high expectations for a fast food restaurant, but having worked in a couple of them myself in my early years, I still know that customer service and attitude are important.

In the future, if I am wanting a roast beef sandwich, I will seek an alternative restaurant. I hope that Arby’s will have more concern in the future for treating customers kindly (and not being out of tea - this is the South,...

The cooks here get orders that say "no bbq sauce" "no onions" "no cheese" and "add bacon. They even print out the sticker and add it to the box. Then when you open the sandwich has everything you specifically said "do not add".

Its inconsistent because some times ill get a different cook and the sandwich is right. Then i may get yet another cook and this time sandwich is mostly right except its missing bacon or missing fries even though that was on the sticker on the order.

So the one in little elm give you disgusting old food. But at least they get the order right. The other Arby's on the other side of the city will get you fresh food but fail to follow the orders.

Whats mind-blowing is that they put the darn sticker right on the box with the instruction clear as day and still fail.

Uber eats has been refunding all the sandwiches that come wrong. Refunding missing items.

Not to mention ive been leaving 1 star in their rating system too. So now a location that had a 4.5 stars in uber eats is quality dropping to close to under 4 stars.

Arbys has been sent complaints on both locations at this time im just not going to order arbys anymore because both of their locations cant get it right.

Little elm i talked to them multiple times before sending a compliant to corporate. Then gave it time and ordered from there again to see they just dont care the food was still old and tasted stale. Im permanently done with that location.

The one on Preston still has a chance to fix the issues as they arent all bad but its just the inconsistency between their teams. The team that blatantly posts a sticker on the box and has the guts to still get it wrong they should go back to training because i just cant understand how someone can post a sticker with clear instructions and still get the damn order wrong.

If this location get the consistency right so my orders are always right im happy to adjust this rating.

But outside of that id say if you go here open your sandwich up. If its wrong. Get it fixed. Maybe with enough returned orders and refund requests they'll get the point that the kitchen staff needs training to stop messing up orders.

Again, quality isn't the issue food is all relatively fresh here. Its just not following the instructions is all.

Ill give this location a chance to fix this up. Ill place an order some time in the future and lets see how it goes. If i notice at least two of them correct ill...

I went to this location today and will never do so again. I went through the drive-thru and the person on the intercom greeted me and asked what I would like (perfectly normal). Now, I haven't been to an Arby's in quite a number of years, so I asked for a moment to decide. "ok" is the response I got. Then 20 seconds later, "Ma'am, I can take your order now." "I'm still deciding, please give me another minute". Again, 20 seconds later "Ma'am, I can take your order now". This went on another 2 times. I realize it was 12:30 and they were fairly busy, but come on- I will speak when I am ready and interrupting is not helping. So, exasperated, I picked the first item on the menu. She doesn't even bother to read me the total, just says to pull around. At the window, the cashier took my card (still never told me the total) and handed me my bag and drink. She gave me back my card and closed the window. I had to sit there until she noticed me again to ask for the receipt (I just wanted to know what my total was). I got home and found they had tossed the curly fry box in upside-down so all my curly fries spilled into the bag (that's just lazy packing). For a drink I got a Jamocha shake. I haven't had one of these since I was a kid. This one was very smooth and creamy, but there was barely any flavor at all. I could get hints of chocolate, but the coffee flavor was pretty much non-existant. To be fair, the fries and roast beef were very good, but after such a sub-par experience, I will not be returning to this location. What ever happened to doing your job with pride...