Einstein Bros. Bagels — Restaurant in Frisco

Einstein Bros. was created by the chain restaurant corporation Boston Chicken (now Boston Market) in 1995, as a way to market breakfast foods. The chain is now owned by Einstein and Noah Corp., a wholly owned subsidiary of Einstein Noah Restaurant Group, Inc.[1]

Boston Chicken, Inc. originally formed the Einstein and Noah Bagel Corporation as Progressive Bagel Concepts, Incorporated (PBCI) in March 1995, when it purchased four retail bagel chains, all located in regions of the United States that did not have longstanding bagel traditions. These companies included Offerdahl's Bagel Gourmet, Incorporated (Fort Lauderdale), Bagel & Bagel, Incorporated (Kansas City), Baltimore Bagel (San Diego), and Brackman Brothers, Incorporated (Salt Lake City). Each found that their stores were similar in that they offered both original and new bagel flavors in rich neighborhoods where the customers had relatively little previous exposure to bagels.[2]

Noah's Bagels was founded in 1989 by Noah Alper on College Avenue in Berkeley, California.[3] In 1996, the chain of 38 stores was sold to Einstein Bros. for $100 million.[4]

New World Coffee was founded in the early 1990s by Ramin Kamfar, an investment banker who left his finance career to open a coffee shop.[5] It bought Manhattan Bagel out of bankruptcy in 1998.[6] The combined company purchased Washington, D.C.-based Chesapeake Bagel Bakery in 1999 when that chain had 89 stores, giving Manhattan approximately 350 locations.[7]

In 2000, Einstein Bros. filed for bankruptcy, having loaned too much money to franchisees.[5] After it declared bankruptcy, New World Coffee, which had earlier attempted an unsuccessful hostile takeover, bought the company out of bankruptcy for $190 million.[8]

In 2014, Einstein Noah Restaurant Group was acquired by JAB Holding Company and BDT Capital...

Updating my scoring today, bringing them down another star. I was hoping there would be some improvements, but with COVID-19, and basic food health standards; this place fails. The cashier never changed her gloves while grabbing bagels and serving them and handling orders/payments. Expect lovely customer service "What do you want to order?" Again this review is solely at this location, I absolutely love Einstein's, going to have to travel a little further to the Plano location.

Bagel size is the same today, didn't bother with the coffee. Note these bagels are smaller than other Einstein locations, with the same quality of ingredients. Coffee, watered down. Creamers, go ahead give the creamer canisters a shake, yes what you'll hear are ice cubes. Customer service, wow just wow. First you better move along immediately after you place your order or they'll raise there voice to you to move. It's hard to understand what they're saying, and don't ask them to repeat what they said, that'll just upset them. A customer infront of me didn't know to grab 2 tubs of cream cheese and the cashier tried to charge her for a single serving of cream cheese. I let the customer know that she could pick 2 from the limited display, cashier was upset about that. Take a look at the picture posted, yes that's someone's fingers that dug into the pickle, wonder what else they did to my food.

Note this location by no means should represent the company as a whole. However, corporate this is a location that should be reviewed and considered to place a new...

Recently, this location has messed up every order I have placed. Today was the worst experience. I did not even receive the majority of the items I ordered and tried to call the store several times and, or course, no one every answers the phone. I ordered 2 Farmhouse sandwiches and only received one. I ordered 2 Hashbrown potatoes and received NONE. I order 2 Yogurt Cherry pastries and received NONE. I ordered a Turkey Sausage Sandwich on an Everything Bagel and received a plain bagel. I ordered one of their Chocolate Chip Cake/muffins and did not receive it. They actually did not give me 3/4 of my order that I placed online and then picked up at the drive through. And, they didn't say a word about any thing that was missing, or substituted when I picked up the order. Nothing and they did not credit me for the $40 I paid for the order. This is ridiculous and completely unacceptable. As I mentioned this location has messed up most of my recent orders, but it is usually something like giving me a plain bagel instead of the upgraded bagel I pay for, or substituting items without asking me, and in two cases they gave me the wrong sandwiches. However, they did give me something - it was just incorrect. In this case, they just shorted over half my order and didn't offer credit, a substitute and even an acknowledgement that they had done this. I...