Angelo's Pizza — Restaurant in Glastonbury

I am writing this review not only in utter disbelief but shocked that this establishment still has a food license. Last Friday I ordered a pizza for my Mom who lives in a nursing home. It is very difficult for the residents there due to the current pandemic; they are confined to their rooms and all family visits have stopped. I thought I would brighten her day with a pizza. I called the Angelo’s pizza at 3:00pm for a 4:30pm delivery of a medium size pie. I gave the man that answered the phone all of the delivery information including my mother’s name twice, and my credit card information. He stated we will see you at 4:30pm I said well no I won’t be there you will deliver the pizza and leave. 4:30 rolls around, 4:45 no pizza my Mom is very upset because she doesn’t have her dinner, that I promised would be delivered. 4:52pm I call Angelo’s back and am told that the pizza just left the restaurant and they didn’t know when it would arrive but it just left and should be there shortly. 5:20pm I called the nursing home and spoke with the receptionist who opens the door for all visitors at the main entrance, she stated no one came to the facility, and no pizza was delivered. I Called the restaurant back spoke with the Owner who said the reason the pizza was late was because he could not get into the facility. Please note the pizza left Angelo’s pizza shop 22 minutes after it was to be delivered. But Ok. I said there is no pizza there. He stated he was told he could not go inside so they left it. I called the nursing home back and then called the restaurant with a three-way call. GUESS WHERE THE PIZZA WAS You got It, IN THE TURNAROUND DRIVEWAY ON THE PAVEMENT. Yes, where the CARS DRIVE, LEAK OIL AND GAS. This is how they interpreted me saying LEAVE THE PIZZA AND GO. How in the world is this HEALTHY/SANITARY/ OR PASS ANY HEALTH CODE? They expect a person with a weakened immune system who is in a nursing home to eat off the ground. RUN RUN FOR THE HILLS. WHAT DOES THEIR KITCHEN LOOK LIKE IF THEY LEAVE FOOD ON THE PAVEMENT FOR...

An absolutely terrible expirience. I work in an group home for disabled individuals and decided today to order out for lunch.I placed my order and when the delivery driver arrives he is very short and did not look at me at all. My total came to $14 and I handed him a 20 and he handed me my food I turned to give it to my coworker as her lunch was in there as well and he walked away without giving my change I called for him and he said that the six dollars and change was his tip and I explained to him that he cannot decide if my changes his tip or not and besides that he forgot the sprite that I ordered with my meal which I paid for. I called the restaurant and asked for the driver to be sent back to return my change and to bring me the drink missing from my order and they refused they said that he does not drive for free so he was keeping the $6 and I needed to come to the restaurant and pick my drink up because they weren’t coming back. I stood my ground only because of the principle: you can’t just assume a tip AND take money from me! I was cursed out and hung up on. The 3rd phone call was answered and I was told That the Driver would return with my money and the drink. This was 45 minutes later ninth you. The driver arrives about and would not get out of the car. He had me walk over to his car and he handed me a brown bag that had five dollars written on it my sprite. He gave it to me and said “don’t order from us again.” And walked away....

They should have a zero rating available. Recently we decided to order Pizza and Calzones for delivery. We were told 45 minutes for delivery, we call after an hour and were told just left and on its way. My wife asked if it was going to be hot and was assured it would be. We waited another 20 minutes and was assured it was on its way. Just after we completed the call, the pizza and calzones arrived. The delivery guy was in a hurry so we tipped and he was gone. Immediately we noticed that the pizza box was ice-cold. We immediately called Angelo's to complain. After some discussion with them insisting they send a new order, which by now we were ;unwilling to wait for, they agree to a full refund and told us to leave the pizza on the front step. We left it there and ordered delicious Pizza and Calzone from Foxy Pizza.. Believe me the short drive was worth it to get hot pizza right out of the oven.

When I arrived back home, the Angelo's order was still on the front step. My wife informed me that the Manager called and said that since we "accepted" the order they will not be refunding us. The temp was well below freezing so the order was beginning to freeze.

This is as disgusting service...