Modern Market Eatery - Glendale — Restaurant in Glendale

I've eaten Modern Market a lot and it is always good, consistent, packed carefully, and correct. I have Celiac and never get sick. But most importantly, what finally inspired me to write a review after getting takeout here was the service from one of the managers, Harry. They were out of the banza crust and I missed the call about it and showed up. I am not a picky customer, my husband and I run a cafe and I know stuff runs out. I would have left feeling fine if he had just refunded the pizza. But instead he made sure I got the sandwich I wanted (and made it himself immediately, and noticed I had put in an allergy on the order and was very careful), recommended the carrot mango lemonade, gave me a fountain drink to try it, and then when I enjoyed it he popped a bottle of it and a gluten free cookie in my bag. It was just such a superb customer service experience I left grinning from ear to ear. I also watched him so very kindly remake an order another customer messed up himself, without any shame or judgment, just totally focused on pleasing every customer. Customer service, especially when something goes wrong, really is the difference between someone coming back a couple times and someone telling all their friends. I'm going to tell all our employees about Harry as a role model for a total customer service bullseye. And I'll be back with all my...

I used to frequent the Glendale restaurant often. I ran into a little issue and reported it to management. Nothing really happened but it seemed to work itself out. So I tried again tonight to get a meal from there. I got home with my meal and a whole portion of it was missing. Yes, I was upset as I drove through 5:00 o'clock traffic and was settling in at home for a comforting meal. It was when I called though that was so disappointing. The number on Google for Glendale is not their number; you get a call center. I did not know this and was telling the female who answered about my ordeal and it sounded like she hung up. I called back and a guy answered; he did not seem too concerned about anything but gave me the phone number to Glendale and tried to connect me. The connection did not work so I called the number he had given me. Verizon recording said something like the number was not available. I called the call center back, the guy said he would "escalate" it to a supervisor; this was not going to happen for a while, nothing tonight. So, that was about it. No real customer service; no real concern. so what that I got an incomplete meal. The whole situation was kind of "so what". Hang up calls; no connections. This is not a...

Ok food. Rude manager. Bad ambience. Order delivery.

We went in because me and my gf really enjoy the one in Boulder. We came in at 8:45pm and it closes at 9pm. When we get to ordering the cashier asks if it's for here or to go and we say "for here", for which the manager who's standing behind her -mid 30s, jean button up shirt and a stubble, gives us a look and turns around to say something while facing the other way. He said something on the words of "oh yeah I wanna be here all night". Very rude, specially coming from the one person who's supposed to be in charge. The cashier apologized for him instantly, and we decided to order to go and just sit outside. Few minutes later the same manager handed us our food and I asked him if there was a complaints book or something of the sort. He said the only thing we could do was go online. Didn't even ask what the complaint was about. I told him he had been rude to us when he turned around to audibly complain about us. He said he didn't notice such thing but he was sorry for whatever we misunderstood. So here I am, leaving a review.

Order delivery and save yourself the hassle. The food is not bad, but...