Subway — Restaurant in Goldsboro

If I could give 0 stars I would. Ordering online at this facility is HORRID. Just because we're not watching you make our food, doesn't give them the right to make our food as awful and little as possible. Several times now when I have ordered online I have been royally screwed over. This is my latest experience, and will be my last because I will not ever be returning here again. 1: I ordered a large coke. When I got home and saw how much ice was in it, I was curious JUST how much ice was actually in there. So I used a slatted spoon so no liquid would come out and scooped out all the ice. I was LIVID. Out of a LARGE CUP, I had less than 30% of ACTUAL SODA. 70% was just all ice. I paid for essentially ICE. 2: I ordered a roast beef sandwich. Footlong. OUT OF THE ENTIRE FOOT LONG THERE WAS ONE, count it, ONE... SLICE OF ROAST BEEF. It had no cheese. No red onions, no MVP sauce. It had what looked like half a jar of mayo dumped on it and a ridiculous amount of spinach. The bread was overtoasted AND stale! STALE! Trying to bite into the bread was like trying to bite into wood. 3: I got in contact with their customer support to complain about this experience, and request a refund because absolutely NO WAY was I going to pay for that SLOP. I was also going to request my tip refunded to me as well because whoever made my sandwich did NOT deserve it. (I paid a hefty tip too because I used to work in foods and its rough on tips.) I got an email back with a copy and paste of the last time I complained about an experience there, and no refund was issued.

What an absolutely horrible experience this place is. I'm better off getting a better quality sandwich at Jimmy Johns. I will be taking my business elsewhere. I'm through with how Subway treats...

I had a very bad experience at Subway on Ash St., May 22nd around 11:30 AM. Me and a friend went to subways. She’s my coworker. I gave her Rod the subways. I had a coupon for me for my purchase. She had a coupon for her for her purchase the manager on duty and the young lady, who is making the sandwiches sat and watched us the whole time to wait for us to place our order we placed our order. I had one sandwich. She had a coupon for 6 inch sandwich as soon as we got to the counter man starts telling us how we can use our coupon. Only one of us can now mind you this young ladies pay for her food only gave her a ride, but I was told because we came in the store. Only one of us can use our coupon now I have worked for subways in another state. I was also a manager. I’ve never heard anything like this before in my life , this was straight up discrimination and profiling and I’m gonna go further with this because this is horrible. I will never go back to the subways again knowing that people are standing behind the counter and discriminating. I guess other people and top it off. She was rude to me and the young lady about it, which I didn’t understand just nasty and this needs to be handled and I will go further about this because this is ridiculous , we never even got to eat or anything. We didn’t even get the sandwich because we were told we could use our coupon and nowhere in that fine riding on that coupon as well states that because two people come in the store together with their own coupon for their own purchase and they own money that they spend that they cannot use it I would love for somebody to tell me where did they say that? But I’m definitely not letting this go Because this needs to...

I really wish I would have read the most recent reviews before coming here. I placed an online order and went through the drive through to pick it up. I sat at the drive through for almost 10 minutes and watched as one of the workers looked at me twice and didn’t say a thing. I decided to go in. Once I did, I asked to speak with a manager. Amber Wagner said she was the manager. When I told her I had been waiting at the drive through and that no one came to assist me, she said “you were supposed to come in.” She claimed she didn’t see me but she was the worker that looked at me twice and tried to pretend I wasn’t there. She then stated that “I am not their only customer.” Amber had a nasty attitude and gladly gave me her name and store number but when I asked for the corporate number, she didn’t know it. She refused to give me my $20.05 back, slammed the paper with her name, and store number down and walked off. She then stated “by the way, you have to go online to get a refund” as if it were some kind of small victory for her. I didn’t even get my food which i’m sure my toasted sub was cold by then anyway. I work for CPS and had just gotten off of work to be met with Amber’s nasty attitude. I would never treat a paying customer that way. I will be going back tomorrow morning for my refund. I’m blown away by the disrespect and lack of customer service but then again, the recent reviews of this store shows that this store needs customer service...