Subway — Restaurant in Grand Prairie

This place is absolutely terrible. The people working here have about as much brain power as the garbage sandwich they gave me. This store specifically has been awful for years, but i always had hopes it would get better so i kept coming back. My most recent experience caused me to write this review. So i decided to order online in hopes that it would save me time. As i entered the store, i realized that was pointless. They hadn’t even started making my order, and it was already past the time the app said it would be ready. I wasn’t too bothered because i wasn’t in a rush. Apparently, neither were they. If it wasn’t for another customer, i probably would’ve had to wait until i was the only one left in the store for them to start making my order. Considering how they had my exact order right there in front of them, i expected there to be no problem. Not only were there forgotten items, but the woman making my sandwich had a blatant disregard for simple instructions. She asked me, “Did you want chipotle sauce on both sandwiches?”, to which i answered no. I shouldn’t have had to answer this question, being that she had the exact order right there in front of her, but i didn’t mind answering because i thought she was just making sure. Anyways, after answering her question, she proceeded to put chipotle on both sandwiches. I understand that these are very simple problems, but the job she was performing was also very simple. If i could rate this store in the...

Rude dreadhead imbecile made my sandwich incorrectly and with stingy proportions for an online order. My daughter's sandwich was fine but mine appeared to be missing the meat on only one side and had like one tomato and a couple of onion strings.

When I came back to the restaurant the worker couldn't even find the meat at first, either, and had to dig through the sandwich until he found like one piece at the bottom. He then proceeded to tell me that the reason that the turkey was missing from my sandwich is because it slid down to the bottom of the sandwich, and it does this because of how Subway workers are told to make the sandwiches. Hmmm 🤔 Why was the meat on my daughter's sandwich visible? Why has this never happened to me at any other subway? Why did you look surprised when you couldn't find the meat? Why did the remade sandwich look completely different???? Sir. Stopppp.

The entire time he remade the sandwich he kept arguing with me trying to explain away the discrepancy ("I listened to your explanation, now hear ME out, you see what I'm sayin'?!"). Dude just could not admit that he messed up. I'm not sure is there is a mental disability or if more training is needed, but do better! Nothing like aggression and condescension over a sandwich made incorrectly. I'll stick to the Subway on Camp Wisdom at 360...

Don’t know the name of the young man that helped me, but he was extremely rude. This was my first time ordering online, and it didn’t allow me to put the items I wanted on there. I walked in as he was getting my bread. I asked can I have herb, and cheese. He changed it, and told me just for the record; you can’t come in here changing things. I explained that the app wouldn’t let me add it. I didn’t want all of the vegetables that came on the sandwich, but he gave me a look, and I said never mind. I was actually nervous to make a change. I also had a free cookie that the app sent when I placed the order to add it. He didn’t see it, so he tells me that I just added it. Don’t know where that came from. He said I can’t have a free cookie, I had to pay for it. I had to let him see my app to see that it was free. He said which one do you want, I said chew, and he grabbed the raspberry cookie, and said you only get one. Flew right over my head, because I said a cookie. He said again; just for the record, you can’t come in here changing things, and walked off. I still gave him a tip for making the sandwiches, but he had a...