Wendy's — Restaurant in Grand Prairie

My mom and I stopped at Wendy’s to get a burger and a frosty. I like to add pepper to my burger so she asked for some packets of pepper along with ketchup. Originally we were told they didn’t have ketchup and it turns out they were able to find some, and then they tried to charge us for pepper. The guy had the window misunderstood and thought she meant jalapeño peppers when she had clarified pepper like salt and pepper packets. So he charged her for jalapeño peppers and she said that’s not what she wanted, she wanted pepper like salt and pepper packets. So he then proceeded to hand her the jalapeño peppers that she was made to pay for and she said no that’s not what I wanted and was still charged for jalapeño peppers even though she meant regular pepper. So he gave us the jalapeño peppers and finally the pepper packets. But she should’ve never been charged for the jalapeño peppers when that’s not what she wanted from the get-go. She was very specific about which pepper she was referring to. Maybe suggest to your employees to confirm what type of pepper the customer wants, and make sure the employee knows before charging the customer. I know it’s not a lot of money but it’s the principle of the fact that she should not have had to pay for peppers that we’re just gonna throw away because we just wanted pepper, like from a salt and...

I hate giving low marks. I tried my best not to but the experience cannot increase the stars at this point. Family lives in the area and avoids this place. We went against their opinion because Wendy's is a great place to eat. It was true, we took 15 minutes to get to the drive through window starting with six cars away. The voice was polite, acknowledgment of our order was good, receiving our order took eight more minutes when we got to the window. They handed our two kids' meals, full salad, and spicy chicken sandwich in spirts. It was like they started cooking the meals when our car got to the window. Everyone was nice as they worked with us. We checked our order and asked them to fix the side order in one of the kid's meal. That took 2 minutes and was given to us with half the amount of the other kid's meal side of the same kind and in a container that was twice the size. The salad was the last to arrive. Do they make the salad after cars get to the window? Kids loved their meals, the salad tasted good, the fries were great, tea was just right, the chicken in the sandwich was dry and difficult to chew through. I am sure we will not return to this restaurant. So sad, could have...

I had to have an order remade THREE times before the cashier washed her hands and made it herself to make it right. The manager on duty this morning (9am Sunday March 29, 2020) was unacceptably rude! While Cashier, Crecia, did amazing at trying to make up for the way this manager treated me, I would still not recommend this store off I20 and Great Southwest. She needs some SERIOUS retraining on people skills and how to treat customers. I feel sorry that Crecia has to work under such a horrible person!

UPDATE ON 10/5/2020: Figured I'd try again since my last visit 6 months ago. I ordered a spicy chicken pretzel sandwich meal and got burger instead. I also ordered a single bacon jalapeno burger, and got something completely different. Waited too long for this order, and NO ONE answers the freaking phone there soi couldn't get it corrected. This store always seems to have issues filling orders properly. They should really get new management or how better employees. Wish I could leave another 1 start, because 3.7 average is a FAR stretch from every time I've been...