Starbucks — Restaurant in Greenwich

I am a daily Starbucks drinker (I'm not kidding, sometimes I even go there twice in one day) and I have been to many Starbucks locations and this is by far the best one I have been to. Especially thanks to one of the employees there, Joy, who went above and beyond. Working in customer service myself, I respect and admire this tremendously. She was extremely friendly and kind, and went out of her way to make sure not only I, but everyone there had the best experience possible. The overall staff was good, but Joy is the reason I would go out of my way to return to this location. I was ordering coffee for myself and my team at work had put in a mobile order for two drinks (accidentally sending it to the wrong location, the one on the Avenue). This was absolutely entirely our faults but I explained the situation to the staff at Starbucks, and Joy was quick to say to not even worry and she would just make the drinks for me. Being a regular customer at Starbucks, I was so happy to hear this and so relieved as I was already running a little late for work. She was happy to do this for me and go out of her way, when she could have just simply told me she couldn't do anything as we sent the order to the wrong location. She even apologized for my situation, even though it was entirely my fault. This simple act of kindness this morning made me realize why I (and my entire team at my job) order from Starbucks daily. I normally never write reviews, but I felt this was necessary and Joy absolutely deserves getting the recognition for her hard work that she deserves. THANK YOU THANK YOU THANK YOU! Couldn't be more pleased with this location (especially thanks to Joy) The Starbucks on the Avenue is closer to my work, but I will be making the trip to go out of my way to get my coffee at this location!

If I can put in any feedback to corporate, or any other channel, please let me know. I would be...

Today I just learned why it takes 15 or 20 minutes or sometimes a half an hour to get my hot tea after I have ordered it. It’s because the stickers/labels that go on the cups don’t print out for hot coffee or hot tea. At least that’s what the barista said. So again I was waiting 20 minutes for my tea, and I realized that the cashier probably forgot to tell the barista that I ordered it. When I asked them about it, I got no apology, I just got a mumbled explanation, that the machine that makes the stickers doesn’t do it for hot tea. She didn’t even look at me when she mumbled. I guess she was embarrassed. Really bad customer service from those girls. The last time it happened, the barista and cashier were chatting, looking at their cell phones and not paying attention to the customers. It was a different cashier and different barista. The guys that work there don’t mess up as often as the girls, in my experience. Today, the cashier had a handful of bakery products in one hand and probably forgot to tell the barista what I ordered. I noticed she didnt call out the order, but I thought the machine printed out the label. So now I...

For a Starbucks it gets: Parking: 5/5. Never had trouble Store: 4/5. Sometimes clutter in back room, trash frequently over full. Can find seating most of the time. Staff: 4/5. Most are friendly and make effort to remember your name. Some seem a little stand-offish at times Wait: 3/5. Not terrible but during high traffic areas it can definitely get congested. At these times I order ahead on the app Food preparation: 4.5/5. Usually en pointe but there are a few baristas who do not consistently use same amount of ice, milk, etc. so I've noticed some variation in the...