Five Guys — Restaurant in Gresham

God awful.

I have to preface this review by saying that I was never on the huge "OMG FIVE GUYS THEY'RE THE BEST EVAR!" bandwagon that popped up several years ago. The first time I got one about four years ago was inarguably the best, even despite all the semi-let-down hype, it was still pretty good.

Every time since however has been a letdown, even with modified expectations. It's almost like the more I lowered said expectations, remembering to expect nothing more than a slightly-above-par fast food burger, the results lowered with them.

This particular chain in Gresham only warrants a review because of how godawful it is. I've eaten here twice now, and dumped $30 on a grand total of four burger and two orders of fries. The first time was eaten in the restaurant, the second time we drove it the whopping five minute drive home before eating. Both times, unfortunately, yielded the exact same results: soggy, clay-like bun, cold burger, unmelted cheese, and just very gross in general.

I honestly have no clue how this particular branch can have a 3.5 star review. Have most people never eaten a decent burger? Is the prevalence of McBurgers to blame for such incredibly poor overall taste? Ugh, what IS it??! HOW??

When you wait 15 minutes for a fresh to order burger to be completed, and the burger STILL never reaches a great enough temp to melt the cheese directly on top of it (regardless of whether you have it right away, or give it a few minutes with its own heat in the bag), something is wrong.

When the bun turns into the texture and consistency of raw dough, regardless of eating it immediately or letting it sit a few minutes, something is wrong.

For those who say the fries save the experience...no. They taste bitter even fresh and steaming hot from the fryer. The mounds of salt don't even begin to hide the rank flavor. The fries themselves take no time whatsoever to become gummy, soggy, and mealy. Not even going to comment on the grease factor, or the fact that a large is nearly 1500 calories (presumably due to said grease). Absolutely disgusting.

When I spend $5 on a burger, I expect it to be better than a $2 burger from jack in the box. Hasn't happened here. Gave it a second try just in case I was missing something, but I'm not. This location's food is horrid. $30 on two absolutely disgusting meals for nothing. YUCK. Never again, even if I was desperate.

Let me reiterate: There is NO excuse for a cold, gummy burger. Especially when it takes 15 minutes to put the thing together. Jesus H, this is the worst food I've eaten in a while, and this is coming from someone who has gone to a Shari's recently.

I have a feeling that the 5guys obsession is more front than substance. Does anyone actually like this garbage? Or do you just feel like you should because it's hyped as a "better burger"? Seriously.

If you want a TRULY better burger and are craving that subway-style order what you want toppings, hit up wow burger at cascade station. Infinitely better burgers and fries, and costs pretty...

Ok I just consistently love this place. I have ordered it through uber eats and it's simply not as good when it's not fresh... particularly because I mostly prefer lettuce wrapped.

For those that don't know it's a pretty simply menu. Burger (2 patties) or Little Burger (1 patty)... then you can have cheese or bacon as additions. Decide if your desire is with a bun, lettuce wrapped, or a burger bowl... After you make that decision it's all about the toppings... order as many or as few as you like. Burgers are literally made to order. I prefer grilled onions, grilled mushrooms, grilled green pepper, grilled jalapeno, lettuce, bit of mayo, bbq, and mustard... but there are a lot more toppings.

Fries come in three sizes... the little fries are plenty for two to share in my world. They aren't crunchy fries. They're firm on the outside and soft in the middle. Fresh cut... I order little cajun fries... then get mayo on the side and make fry sauce with some ketchup.

Drinks are self service... just how I like it.

There are also hot dogs, grilled cheese etc. You can get. Also try a milkshake sometime... they're a nice splurge and another thing you can get as many add ins as you like.

While waiting for you order get some peanuts and feel free to throw the shells on the ground.

The location has restrooms and the condiments and self service area are almost always stocked. Service is always friendly and...

I visited Five Guys for lunch with my hudsband and had a very unpleasant experience.

We weren't aware of the topping options since it was our first time visiting and when the staff at the counter asked for choosing the toppings, we didnt get it at first. When we asked for repeating the question, the staff yelled at us saying "the toppings!! err.." with an irritated faicial expression.

I did not want to start an argument as there were people waiting behind us, but it was by far the WORST experience at the restaurant i have ever had in the states. And we still had to tip this guy since there was no 'no tip' option.

I dont know it was him being RACIST or he was just exhausted and needed to take a break but that was a totally inappropriate way to treat customer.

The food was okay, but no matter how good the foods are, i dont think i will come back here.

I wasnt able to get his name, but i visited the place at around 12:30pm on Nov 17, 2022. (I did not have any chances to talk to other staffs, but others looked fine and were working hard.)

Hopefully Five Guys can understand how important to train their staffs well since every one of them represents Five Guys and can affect its reputation, not only one branch but the...