KAY Jewelers — Local services in Hampton

Immediately greeted by a cold worker. Lady appearing to have long red hair (in the Hampton Peninsula town center) only acknowledged me to ask me to sign in. I stood at the desk without her even saying a word, (after she rung someone up). I was standing there without her saying someone will assist you. The other lady with short brown hair eventually acknowledged me (with a client) but I understood she was busy, so I left.

After thinking about the first lady’s customers service I decided to take my business elsewhere,. I wanted to upgrade my ring and to re-dip my mother’s necklace for Christmas.

Corporate, if you’re actually looking at these reviews, please take time to retrain your people on customer service. One of these lady’s...

After having the sales woman attempt to have me purchase a higher priced ring which my wife did not want, they finally offered to show us the ability to make a custom ring. Then they decided to run the sale as a repair ticket instead of a custom ring. We, being first time customers of Kay, did not know what that meant, until we went to a Kay in Maryland to get my wife’s ring resized - which the person who made the ring sized incorrectly by 0.25 - and there they told us we couldn’t put the ring on warranty due to the way it was sold. Lucky for us we found a Kay up north which has much more competent and customer friendly staff that are willing to work in our favor and fixed the issue that this Kay caused. I suggest going to a...

Amazing service! Ashlee T was so impressive with her customer service. She was quick to greet me and find out what I needed. My need required quite a bit of tenacity and expertise because we had to find an old account for my bridal set. She was able to try several different ways to find what was needed. It was impressive! She then did all that she could to make sure I had the receipts and future inspection reminders. She was amazing! I was impressed with all that she knew to do and her willingness to go above and beyond for me, the customer. I will be sure to come to this Kay Jewelers and it is because of Ashlee T and her...