Subway — Restaurant in Hayden

There were two people up front, an employee and the area manager. The line was not bad at all. However, the area manager, James, was disrespectful to his employee and impatient with guests. I didn't catch the younger guy's name, but James was getting upset with him because of how long it was taking him to replace a metal pan of hot meat. The employee told James that it was really hot, and James got frustrated and just pushed him aside to do it himself. Those pans are kept above 140⁰ to keep food safe, you should never rush someone who is trying to handle it safely. We ordered a meatball sub, and the employee said they were out of the meatballs at the moment. James told him there was a new set of meatballs ready. The employee simply didn't know meatballs were ready because no one had told him, but James was very rude with how he said it and how he told his employee to go get the meatballs. My partner was paying for his brother, who was still getting toppings added to his sandwich. James asked my partner if there would be any drinks. My partner said "I don't know," and James asked my partner what his brother's name was. With an annoyed tone, James loudly interrupted him while he was in the middle of having his sandwich made to ask him if he wanted a drink. James could have waited until his sandwich was done and he was at the register, maybe a 30 second difference at most. At the register, James asked if there would be anything else on the order. I asked to add a pretzel on, and James said they were out. He then said, again with a rude tone, "Next time, you need to order those over there," pointing where you begin your sandwich. When Auntie Anne's was right next to them, you would get in a seperate line for pretzels, their current pretzel display is still on the end of the counter where Auntie Anne's was, and pretzels are now on a sides menu for Subway. There is no indication of how to "properly" order pretzels, so there is no justification for how James speaks to people ordering them "inproperly."

I wish I knew the name of the other employee who was working. If it had just been him up front, the experience would have been so much better, and this would have been a five-star review. This was on 12/26, sometime around 1. I hope some other member of management can give this employee the congrats that he is due. I would never work somewhere I was being talked the way James talked at him, nor would I want to see my manager of all people talk to guests like that. To the employees at this Subway, I appreciate the work you do at this location. You deserve much better management than the...

Went there at 11 am on june 10th spent 23$.. The floors and tables were disgusting.. the service was ehh.. went to fill our sodas and they were out of everything. Told the associate and he said he'd fix it but never did so my bf drank water. When he did come out to fill his own drink he left the station still messy and napkins every where!! There was another associate in the back that never came to assist.. when another customer went up to inform on the soda situation twice they still did not come out to fill the drinks.. worse experience especially for how expensive the food is and how low the quality has become here!!! And if I could give no...

Nobody in line ahead of us. Took 10-15 minutes to make 1 footlong and two 6in subs. Two teenage boys behind the counter and not a manager in sight. One was head deep under a counter trying to fix something, one took my boyfriends order first, asked me what i wanted, then walked away to loosen something for the other kid under the counter. Eventually the other kid who was under the counter first came and asked what i was getting and made my sandwhiches by the time the other kid was getting ready to ring up my boyfriend for his finished sandwhich. Only 3 of the sodas were working on the...