Bob Evans — Restaurant in Heath

My wife and I went to Bob Evans for lunch. She ordered the 1/2 sandwich and soup combo with no issues at all. I ordered the pot roast hash, with the eggs over medium and nothing but issues. The eggs were way over hard, tons of butter, and potatoes were hard like they weren't cooked. I really wasn't even mad about the terrible food, but I was mad about the fact our server requested her female manager (Ashley) come and talk to me, but that must have been to much to ask. Also the other manager Tyler made no effort to come talk to me and handle the situation. Ashley did take a whole $3 off my bill which apparently is good enough for only eating 1 over hard egg and a biscuit after having surgery and being hungry. Once upon a time I was a manager for Bob Evans back in 2006. And 11 years ago if something wasn't right you did not serve the food. If anyone in corporate care here are the 3 times service fail 1- Cooks made food incorrect 2- Expiditor read ticket, saw mistake, yet still played and sent out 3- The server who took the order could see it was not correct and still handed me the plate. I guess standards just went out the window in the past 11 years. And I don't care about a lousy couple of $5 off tickets. What should be done is a refund of my entire meal. I am going to do a review on several social media sites about all the Bob Evans locations in the Newark and Heath Ohio area. I have had major problems at every location. This includes customer service, paying for food that is not correct, management not doing table touches to find out if guests are happy or not, and lack of caring by staff. If I were the GM (Kim) I would get with the District and Regional Manager, shut down, rehire and retrain the entire staff. See if you can find a way to get your staff from cooks to managers to start giving a damn again. Also when the girl at carryout asked if everything was ok, even my wife said it was terrible while the female manager in a dark red top was standing next to girl who was cashing us out and said nothing just gave us this look and rolled her eyes, also did and said nothing. Way to go Bob Evans, keep up the great work of not giving a damn. Profits must be amazing. Look for my reviews on Google, Facebook, Yelp, and Yahoo for starters. You should be ashamed of yourselves for serving terrible quality food and then charging them $10 a plate for overcooked and undercooked food on...

Worst Bob Evans I've ever been to in my life. Went here with my grandmother and my husband for lunch. My grandmother wanted to eat breakfast and so we got we all got breakfast food. The wait for the table wasn't too long it was understandable because little busy. Once we had our table, we waited for quit sometime just to order. Our waitress was very out of sorts and kept saying I'm not normally a waitress. Then my husband ordered a pop and at some point I look and see something's floating in it, It was foil from the top of a jelly wrapper! Now this isn't the worst part. We got him a new drink and the waitress just said oh I am sorry but acted as if things were just out of control. So my grandmother got her food and we never did. They said it would be out soon, but nope they forgot to make it, which were told after about 10 minutes after she got her food . Now my grandmother had ordered a Belgian Waffle and sausage links....and they were not even hot! She ended up eating some of both but was not happy, understandably. My husband and I still didn't have our food and we finally said just cancel it. They said oh its done now though do you still want it. We decided fine we will take home. Oh and we never got silverware. My grandmother only got silverware after asking once she had her food for sometime. We never got our food or silverware. So then they proceeded to ask us to pay for most of bill. Which my husband went to the manager who said they wouldn't charge us only after Interrogating him as if he was making the story up! So the story doesn't end here. We get home to eat our food and find that they didn't include the syrup for my husbands French toast and his sausage links! Oh and my fruit cup. So 2 hours later my grandmother gets sick and is in the bathroom for hours before finally being takin by squad to the hospital with Severe vomiting diarrhea and blood in diarrhea. The doctors say more likely what she ate and she's still in hospital now as i write this! Please do not eat here! We didn't have the sausage which she ate and is more likely the cause of her sickness. From processed meats not kept cold. Sorry for long review but this was by far the worst visit to any restaurant any of us...

Honestly, I would rate this restaurant at a 0/5 if I was able. This is the second time that our order has been completely messed up. Each time I've called in, they've offered terrible resolutions. Today, we ordered food for 3 people. My husband didn't check the orders because the weather was terrible and he wanted to get home. We got one mystery meal (couldn't even tell what it was). Of course it was my order that was wrong...on Mother's Day. We were missing a large meal and a side order of 6 biscuits. We were offered to pick up a corrected meal or get a nearly $15 gift card. That in no way pays for the meals, gas and time to go 20 minutes each way. The meal and biscuits cost most than that alone. Being Mother's Day, I would be appreciated having someone deliver or at least meet me. The girl that answered the phone raised her voice at me and had the nerve to act like I shouldn't be upset by these mistakes! I wanted to order something different than what we usually get, but never again! It really doesn't take much to quickly look over orders prior to sending them out...especially on a special day like Mother's Day. This is the last hassle that I feel like dealing...