McDonald's — Restaurant in Hendersonville

I discovered several kicks that the touch screens did not work properly.Previously I had tried to install the app on my phone, but gave up as my wife was just home recovering from a hip replacement 4 days earlier...since she was craving a small double hamburger and fries, I decided to try and pre-order on the app at my previous stop...The mickey-mouse installation procedure(no pun intended) could not complete on my ten minute trip to the store, so I was forced to walk in to order...after trying 2 of the kiosks touch screens non functioning, I approached a third and successfully entered my small order.. since I preferred to pay cash, when I selected that option, I saw the number 926 flash on the screen for an instant, then disappear...being that the double drive thru was very active and a steady stream of people appearing to puck up prepared orders, I moved out of the way and waited...after about 15 minutes or so, I realized number 926 wasn't on the Board so I pulled up a stool and waited for the line to clear from the cash register, whereupon I queried the young man answered my question that it would only be executed if I had paid...Since the functioning kiosk was either out of paper, or malfunctioning in another way, there had been no instructions to pay first...now the young man became aware of my concern and quickly went into the production area and assembled my order...Well, I finally made it back home with my wifes' food, which she enjoyed... The issue I wish to present is that the current economic scenario, along with the de-manning of the cash register position led, in part to this situation...Perhaps, no one at the store level is trained to re calibrate the touch screens or the tape receipt function to work... the system at the kiosks DEPENDS on the printer,I suppose to tell the patron to prepay before order is forwarded.. The store appeared to be moderately short staffed for the volume I saw...It appeared the Shift manager was manning the cash register, but do to his age and the volume level, he was unable to query me earlier,even though he noticed me waiting behind the line of patrons...Also, the drive thru lines seemed to be having order assembly issues as several patrons had returned with order issues...This same "shift manager" was also having to deal with those...I really felt for him and in no way fault his performance... It is truly sad for me personally to see the degradation of system operation with these "automation" ordering systems... In the interest of full disclosure, I personally managed a McDonald's many years ago under the same basic issues held by an owner operator.. Also, I was a Dean's List graduate of McDonald's training school "Hamburger University" in 1977 and was the grand prize winner of the training and discipline portion of that time.. I am a retired CEO and R85 Rotarian, so I am very much aware of the burdens today's business environment faces... This review is intended not to slight any employee who was working, but rather to denote the emphasis of profitability over quality in the store operations...I am painfully aware of the burden placed on store employees who are called to work short handed in high volume operations such as this... My businesses did not operate in this manner. I simply was more concerned about my reputation being the name on the door of...

I had a very disappointing experience at the McDonald's drive-thru recently. I ordered an iced coffee with my breakfast at the speaker. Normally, I add caramel drizzle for $0.30 because iced coffee only comes with the caramel syrup. At the pay window I asked to add the caramel drizzle, but they rang it up with syrup instead. I noticed the mistake on the receipt as I was pulling up to the pick up window and brought it to the attention of the always lovely attendant, who was not sure how to address the issue and promptly turned to a gentleman manager behind her. The manager, Justin Reid, took my drink in his hand and studied it for all of 2 seconds and insisted that the caramel drizzle was already in the coffee based on an arbitrary demarcation line that could have easily been from adding the other ingredients to the cup.

Since I requested the addition of the drizzle at the pay window, and there was no wait to pull to the pick up window, I know it was made incorrectly as the coffee was sitting in front of the window for pick up as I drove up. The claims that it had already dissolved into the drink only added insult to injury.

The lack of care and the dismissive attitude from the manager was frustrating. I expected better service and attention to detail, especially for something as simple as adding caramel drizzle to a coffee. I won't be returning to this McDonald's location...

I will not be going here on 41 ByPass in Venice ever again and need to warn others. I very seldom go to fast food but I do like their mocha frappes and sweet tea. Today a friend and I used their drive through to request... 1 quarter pounder meal with soda, a large sweet tea and a small order of unsalted fries. Pulled to window and paid with a $20 bill. Handed change and told that receipt didn't print... (No paper) pulled up to the pick up window and handed the tea and told to pull over to #1 parking spot and they would being me the order when it was ready. 10 minutes later as I was starting to walk in to inquire what was causing the hold up, I was met by a woman who handed me a bag with an egg McMuffin. I explained that was not my order, she said it was because that was what she had on her screen and ask for my ticket. I tried to explain why I didn't get a ticket and she became extremely nasty and said "people try all sorts of things to get free food". Free? Money handed to me by the fellow at the window was still laying on the console, so I picked up and counted as she looked on. Turns out the tea and McMuffin cost me almost $13.00. Had heard from others they had similar things happen to them or friends. So people please if you have a McDonald's craving, I would highly recommend you get it from any of the...