Burger King — Restaurant in High Point

Let me give you a few tips to make your trip to the royal Palace and meet the king and yes the queen as it turned out. I am a complete sucker for a money saving deal. I'm so cheap I put in and removed my own stitches if it's some where I can reach and if the blood loss is acceptable. So I roll up to the drive thru ready for a 5 dollar meal. Consisting of Bacon cheese burger, fries, 4 mystery meat nuggets, and the tiniest cup of soda that I've ever seen at a fast food restaurant. To be fair I have large hands so maybe it's just a perspective sort of thing. At least my grand baby loves to use them for her tea set. Winnie the Pooh doesn't seem to complain. And Tiger is ok with it too. Oh yes meeting the queen. Now at the drive thru I try to be polite and use the manners that were instilled to me as a child. By instilled I mean beaten into me as a child. Yes sir . Yes ma'am please and thank you. Well the voice on the drive thru was causing my brain some confusion as to whether I was speaking with the king or the queen. So to keep this short I'll just say I guessed wrong . I'll just apologize at the window I'm thinking . Wrong. At the window I could tell that Biden reign of poverty was still in effect. This person was clearly forced to do both jobs. He/she was king and queen or queen and king. Either way I was not guessing again . This person apparently caught my slip and was not happy about it. Attitudes inside . My lady was mortified . She still believes in unicorns and rainbows and happy endings. However I'm a realist. And if I'm driving my truck with ford emblems on the grille and tailgate windshield even on the key. Well then it's a ford. But if it's got Chevy on the grille tailgate and key then guess what I might be confused but it's still a freaking ford. No denying that. And when someone looks at it with the wrong emblems and calls it s ford still I don't get offended I just realized the it's time to face the facts . It's a ford and there's nothing I do about it . And by trying to make it a Chevy only makes it an ugly ford. Not a unicorn. Love their fries . Pickle fries were overrated and over priced. And don't expect very many. But I felt like the food was decent. I would say go inside but it's still going to be difficult to tell whether it's a ford or Chevy. Most likely...

Customer service was terrible I ordered online ahead of going inside to pick up the staff looked lost and just obviously didn't want to be at work no sense of welcoming the customers in. I finally get my food and leave once in my vehicle I realized its no cheese on my sandwich and barely a tomato I take it back inside the young man tried to assist me at the register but the female cook in back just yelled at him he didn't pay for cheese basically get out of my face to tht fella. Now he is embarrassed coming back to tell me her answer so I say its no big deal I thought I paid online but if not I'll pay you the 30 cent don't want any problems. He says ok I will get you another sandwich with cheese and take care of you so I said thank you and he begins to ring up the 30 cent fee and I throw the sandwich in trash with all employees looking well he goes back to the female cook and ask her to make my sandwich she yells at him again I need his previous sandwich now everyone in the building watched me throw the sandwich away but since she was upset to make me a new one she refused to unless I give her the old one my first response was go get it out the trash but then I realized these young folks don't have any Customer service they hate there jobs and hate customers so I said just refund me my money but now since I ordered online they say we can't refund you you need to go back online just a waist of 20 min of my hour lunch break I guess it aint bk have it your way..please get the team Customer service training the sad thing is it was all ppl of my race we already get stereotyped in society and we got a whole crew working here not caring one bit was the sad part to me simply because you never know who may walk in thus place with a opportunity for you guys and you lose it from just treating ppl wrong forget the sandwich I can take tht loss but I just want my ppl...

So I decided to step out on a nice fall Saturday to get some Burger King. I remembered that I still have my T-mobile Tuesdays free Whopper with the purchase of a $1 from Burger King. I have redeemed this coupon many times at the same Burger King. This one on Samet Drive at the Palladium. When I get to the monitor to order the attendant told me that they could only redeem on Tuesdays?? I asked to speak to a manager because as I stated before I have redeemed this coupon many times and it has not been a Tuesday. So for those who are not familiar with Tmobile Tuesdays, let me explain. Tmobile gives customers and really anyone the opportunity to claim coupons and prizes on Tuesdays. The coupons have expiration dates and this one said expires on September 29th (today is Sept. 26th.) So the supervisor Michael Mash proceeds to tell me that they can only accept this coupon on Tuesdays (because it says Tmobile Tuesdays) and that is what his manager has instructed him to do. After trying to show and explain to him. He proceeded to be very rude, disrespectful and nasty to me. I asked for his name and his mangers name, he pretty much dismissed my question, barely gave an answer and turned his back on me. Then tells me I need to move on because they have other customers. If he really was a decent or knowledgeable manager, he should have asked me to pull to the side and met me at the door to continue the conversation and let his team take care of the other customers. I am a customer as well, but he ignored that fact. Please think twice about patronizing this Burger King. Especially with supervisors like that...