SHINJUKU STATION REVOLVING SUSHI BAR — Restaurant in High Point

I have tried this place three separate times now within various stages of their opening. My visit on 3/30/25 was arguably the worst. Every thing had declined in terms of cleanliness, service, food quality, etc. I ended up embarrassed to bring my friends in from out of town here.

It took us 45 minutes to get a table, which is fine, it was coinciding with an event in Winston that would have drawn a crowd to a place like this. We ended up walking over to the Kung Fu Tea to hang out while waiting on our table, so there are things to do around the area that will kill some time.

After our party of four was seated, we immediately had one of the people in our party order through the tablet as they needed their items separately due to dietary constrictions. It took 30 minutes to get their items delivered. While the rest of us waited for items to come around on the bare revolving track. When the items did come around, they were in various haphazard state that involved sushi being on its side, half off the plate, not even together at times, and the plastic safety lids not even being properly on. (We had also witnessed where someone had just taken one piece of a plate, and put the rest back. It took a ridiculous amount of time for it to be removed. We also witnessed a fly going in and out of the revolving track) The next person placed their order on the tablet, took another 15 to 20 minutes to arrive. I also have to say it is extremely inconvenient that the tablet only lets you order five items at a time and locks you out for increasing times until you can place the next order. This is laughable when the waitstaff tells you you only have 1 hour and 40 minutes to eat. It took almost an hour for us to all be able to place a tablet order. I couldn't imagine how this goes if you have a larger party. I have been to a handful of different revolving sushi places and can say that the others do not place these artificial barriers on you.

I also want to bring up the horrid AI generated mural on the wall, the fact that they're streaming anime on an illegal website, (as you can see the site logo on the top left corner.) and the extremely bootleg gacha figures in the machines that are somehow sold out?

I think I have come to the conclusion that this place is way more about the novelty of it all rather than what they should be focusing on... the quality and presentation of the food. Try it once for the gimmick and then maybe visit one of the much better AYCE places...

I have to say we had a relatively negative experience here, despite it being a cool concept. We brought our kids here, and we're so excited to try it. In general, the food is pretty ok. It's certainly not the greatest sushi and Asian-style food I've had, but it was fine. The restaurant was very crowded, so our food that we ordered to the table took several minutes to arrive, and we had not had a thorough explanation of the iPad ordering process, so because some of our items arrived, but not others (but were categorized all together on the iPad orders), we assumed 2 of our dishes had been missed. I brought this to the attention of a service member who did not speak English, ordered the 2 items we were missing, and then also brought it to the attention of our main waitress. Unfortunately, 4 dishes arrived and we did not finish 1. The other 3 had some bites of rice and the vegetables (a few onion slices and 2 pieces of bok choy) remaining. Our waitress then proceeded to charge us the "food waste" fee for all 4 dishes, stating that the vegetables and rice must be eaten on the dish. When we protested that it was because we accidentally ordered duplicates not knowing that the other dishes were delayed, she told us we should have brought it to her attention, which we did. She still charged us for all the plates, not just the 1 we had asked to box up.

All this to say, our experience was that the waitress should have educated us more clearly on the iPad ordering process, should have been more helpful when we voiced our issue with the "sent orders" vs "pending orders," and should have been more up front with how the restaurant being crowded could cause delays in orders. Also, I think the restaurant should be more clear on what exactly food waste is, having it in print somewhere on the table or iPad. I don't feel like we were willfully wasteful, grabbing more food than we planned to eat, and I feel like it's unreasonable to charge someone $6 per plate for partially eaten rice and some slivers of grilled vegetables.

Also, because it was crowded, we did find that dirty dishes/lids accumulated on our table without being cleared in a timely fashion.

I don't think we will be back...or if we did, we would get creative with dispersing "food waste" (ie, the vegetable garnishes and pieces of rice left on...

tldr; the sushi is not good. I reflected and realized how much of a waste of money this was :(

I was very excited to learn of a new revolving sushi, so I drove about 1.5 hours to go :)

I arrived at 4:15 pm on Saturday and there was already a decent line formed, but it wasn't too bad so I was confident we would be seated quickly. Doors opened at 430, and the line moved incredibly slow. We ended up getting seated at 5:10 pm. I think it's insane that it took so long to seat people. I've waited in line for many restaurants before opening and have never had seating take SO LONG! I hope this is only because of the "soft opening" phase, as I really don't know what caused delays.

The sushi was very hit or miss. I've eaten at many AYCE sushi places, and I know what quality to expect for this price. Some of the fish was super fishy. We had 2 salmon carpaccios, one was really good while the other was really fishy and gross! We experienced this with the rolls as well, some were good while some were hard to finish. The black pepper tuna was criminally bad, I've never seen tuna that dry in my life 😭

I liked that you could order rolls, as some I wanted were not on the belt. But the rolls took long to arrive. It took over 30 minutes for our order of 3 rolls to come. 2 rolls were good, and one was inedible. We actually saw an order arrive to an empty table, since I guess the order took so long that the people left lol. A few things I ordered never arrived to the table at all.

We unfortunately bought tokens for the gachapon before realizing they were all horrible fakes, do not make the same mistake we did!!!

The revolving sushi concept, robot, and train made this place really cute. So I think if you're looking for a fun dinner, then this will work. But if you're looking for ayce sushi with quality matching the price, then I think Mr Tokyo or Mizumi would be better. I would not suggest driving far to get here. I saw influencers saying it was worth the drive from Charlotte or Raleigh...would not agree.

I hope to try this location again later in the year when hopefully things are a bit more consistent! Cute concept but quality isn't there for me just yet. This is much better than rockin rolls if...