Choc O Pain French Bakery and Café - Tea Building — Restaurant in Hoboken

DOG UNFRIENDLY PEOPLE IN HOBOKEN - I always come to Chocopain in Hoboken with my dog, since the store opening at 15th street. I met one of the owner today who explained me that the law doesn't allow dogs inside stores in all New Jersey. I just told him I was sorry, that I did not know about it and that was the reason why I always come with my dog at his store since the opening (I also go to Trader's Joe, the bank etc...) - None of the employees never told me a thing. He clearly told me that it was impossible and also that they have the neighborhood complaining about dog even when they stay at the door (In Hoboken most LOL - the most dog friendly town in the US) - litterally that I should not bring my dog around Chocopain in Hoboken. I never met this man, his attitude was very contemptuous for someone who can pay his rent because I buy is multi grain bread once a week! When I left, I saw a water dog bowl in front of their door !! So I wonder if he just didn't like my face. I would have understood if he would have told just me that the policy changed... But pretending that I am lying is too much....

I purchased a hot coffee black and the 4 little chocolate cookies that I always get (less than 2 dollars). I never go to this location because it’s out of way but today this was on my route so I stopped in.. we’ll, where to begin:

1. I always pay 4.79 but today, i was charged 11.80. First of all, I was rushing and didn’t notice they cashier made a grave error. secondly, I asked for a refund of the difference but they were INCAPABLE of giving it to me. They offered to give me a sandwich but I did NOT want a sandwich because 1) they’re wildly overpriced for basic ingredients and 2) I’D BE PAYING FOR IT but I didn’t WANT ONE. This is coercion and disrespectful. How do you not have a refund option? Your EMPLOYEE made the error and then seemed super annoyed that I WAS annoyed.., first of all, how about you apologize? Second of all? Fix the problem the right away.

Instead, I got a gift card for the remainder. That is not the correct solution. Please advise this is terrible service. So rude. Never will be going to this location. The employee was a Hispanic female and that is all I can tell...

I used to love this place. But they never addressed the problem of the late morning coffee going lukewarm, so I've stopped going, as my coffee visits are usually at 11 am.

It's a shame, as I was willing to pay their higher prices as the cafe itself is bright and cheery. But I just got sick of constantly complaining that the coffee wasn't hot.

One day the owner was there (a lovely woman) and I told her the issue, but she simply blamed the addition of half and half as the reason for the temperature, sort of blaming ME for requesting it.

We all know that's nonsense, as most places serve a piping hot cup whether there's cream in it or not.

One server honestly explained to me one day that the coffee dispensers didn't have a temp gauge on them, so the workers had no idea when the coffee went cold.

How can you sell a cup of coffee AT THOSE PRICES (your main item!) and not get it right?

Unless you get there early, do not expect a hot cup of coffee. They lost a loyal customer in me over...